Can't add OneDrive for Business Folder in Office (Error: You're connected to too many services. Please remove some connections before adding additional services.)

GraniteStateColin 146 Reputation points
2022-02-01T12:31:50.03+00:00

In any of the Office apps (tested in Outlook, Word, and Excel), when I go to File -> Accounts -> Add a Service to add my main Office 365 OneDrive for Business account, it tells me, "You're connected to too many services. Please remove some connections before adding additional services." I have 1 personal account and multiple work accounts.

However, I notice that at the top of that same page, I can switch to that account ("Switch account" -> select the same account I can't add from a list of available accounts), then I am able to add everything, so I do have that as a work-around. But then it doesn't show my main avatar icon and I want to understand what's going on under the hood.

Stranger, on another one of my computers, I had added all accounts from the same personal account. I'm afraid to change accounts on that, in case it won't let me get back to the current settings.

Could someone explain what's happening? Is there an issue with having more than 1 Office 365 connection? I never noticed this as a problem before. Is MS making it harder for us to have multiple clients instead of easier (Teams leaps to mind as a critical failing in that it can only support a single Tenant at a time)?

Thanks for any guidance,
Colin

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  1. Emi Zhang-MSFT 22,086 Reputation points Microsoft Vendor
    2022-02-02T06:51:24.003+00:00

    Hi @GraniteStateColin ,
    How many services did you have connnected with Office account?
    I suggest you try to sign out other account from list and test if you can create the connection:
    Open Excel- in the upper right corner- select the account and you can check if you have several accounts in list, try to sign out these accounts:
    170465-53.png
    Try this method and let me know if it is helpful, please let us know if you would like further assistance.

    If the response is helpful, please click "Accept Answer" and upvote it.
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  2. GraniteStateColin 146 Reputation points
    2022-02-08T02:26:31.797+00:00

    For no apparent reason, or at least not one that I could decipher, it just started working.

    My best guess would be that it was a combination of 2 accounts on the same tenant plus 1 account on a more secured tenant, and the order they were added seemed to cause something to go screwy. I signed out of everything and back in several times. Most times it failed, one time it worked. I don't dare change anything in case it breaks again. It's working now.

    My conclusion: Microsoft's system for this is way too brittle.