Profile issue on Windows 2019/ISO install.wim confuses me

Question

I have a problem with an Remote Desktop Server because some profiles are corrupt - some are very corrupt. My own Admin account's start menu does not work at all; other users have start menus without proper icon labels... These latter can be repaired by restarting explorer. (I am not sure how to fix the default profile at the moment but I can't take the server out of production during worktime anyway.)

There are errors in sfc scannow but the component store is repairable.

My ISO is a version of Windows 2019 where install.wim reports several versions including Desktop Experience which is the version I want, Index 2 in the wimfile.

How can I get dism to accept the ISO?

Tim

Answer 1

Hello TimGowen,

Not sure exactly how you plan to use the wim to repair (maybe you can provide your expected actions), but I would recommend you:

Cleanup WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11

Run an image repair:
https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11

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--If the reply is helpful, please Upvote and Accept as answer--

Answer 2

If the profile is damaged / corrupt you can create another user account adding it to the local administrators group, then logon as the new user and delete the "administrator" profile.

Control Panel|System|Advanced|User Profiles

Next time you logon as "administrator" a new profile is created from the \default image.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 3

The Admin user that's broken doesn't appear in User Profiles with control panel, possibly because I removed it from Regedit. On first login it said I had a temporary profile but the second logon seems to have provided a profile...

But I still need to fix the component store :-(

Thanks for your response!

Answer 4

I was following guidance on sfc followed by dism. Maybe the page I was following had incorrect information.

Answer 5

The dism command to clean WinSxS completed...

The second link mentions repairing the image which is where my confusion about install.wim came about.