Is this a new issue? Do you have the microsoft authenticator app installed and configured?
Cant login to my school account
Im tryin to log in to my school account on my Mac, but i cant login because i need to approve my sign in via Microsoft Authenticator and I’m not logged in to my school account anywhere, on any device so it’s just a loop and I don’t know what to do
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Thank you for your post!
When it comes to the Microsoft Authenticator app, if you enabled the Backup and Recovery feature prior to resetting your phone, you should be able to recover your account credentials using the recovery account/email listed. You have to first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. Since you can't login to the Authenticator App, you can try:
- To remove the app from a device using a personal Microsoft account. Go to the two-step verification area of your Account Security page and choose to turn off verification for your old device.
- To remove the app from a device using a work or school Microsoft account. Go to the two-step verification area of either your MyApps page or your organization's custom portal to turn off verification for your old device.
For more info - Common problems with the Microsoft Authenticator app
If you're still having issues:
Are you able to reach out to your school admin to reset your authentication methods?
Can you use any other sign-in option to authenticate? For example, using a registered phone number or email?
If you're completely locked out of your account and can't get an Admin to reset your credentials, you'll have to reach out to our Azure Data Protection team for further assistance - (866-807-5850).
If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.
You can restore from backup but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.
You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.