Through VS as you already have is the correct approach. That is where they respond from. It is not uncommon to not hear anything back and you can always go to the https://developercommunity.visualstudio.com site to see if others are having the same issue. Note that they are unlikely to respond if you don't provide a simple repro that they can use. It is also dependent upon impact and risk. You are unlikely to get a quick response and fix irrelevant if that is what you are expecting.
If that really isn't good enough then you can either use your existing paid MS Support request to get a support engineer or you can pay for a support request otherwise. That is the only other way to get quicker responses.