Intonation not working

Ben Klaus 26

When I change the intonation on a word or phrase it just makes a static sound and no longer says the words.

MayankBargali-MSFT 70,016 Reputation points

2022-02-03T02:52:49.3+00:00

@Ben Klaus Can you please confirm the azure service in which you want to change the intonation. Is it cognitive services (speech service) so the right tags can be added to assist you further. I see azure-functions tag which may not be related to your issue.
Ben Klaus 26 Reputation points

2022-02-03T16:19:25.467+00:00

I looked at all those tags and had no idea which one to choose! Maybe developers would understand them, but I am just a user.

It is the Cognitive Services - Speech Studio
Ben Klaus 26 Reputation points

2022-02-03T16:20:17.693+00:00

OK, I changed the tags. thanks!
romungi-MSFT 43,696 Reputation points Microsoft Employee

2022-02-04T06:20:02.547+00:00

@Ben Klaus What is the sentence, language and voice chosen when this behavior is seen?
Ben Klaus 26 Reputation points

2022-02-04T16:24:17.977+00:00

Hmm it seems like it only happens on our chosen voice. We're using Aria with Customer Service voice. I've attached a screenshot with our settings and also an audio file so you can hear what happens with intonation. It has also affected any of my previous files that have intonation, which were fine in the past. I've already exported them so it's ok. Actually I can't upload the audio...
romungi-MSFT 43,696 Reputation points Microsoft Employee

2022-02-07T12:33:40.11+00:00

@Ben Klaus I am able to replicate your issue and this is now reported to the team to check if there is an issue with the ACC tool. We will keep you updated on the findings. Thanks!!
romungi-MSFT 43,696 Reputation points Microsoft Employee

2022-02-23T10:07:13.263+00:00

@Ben Klaus Could you please try to use the tool now and check if the issue is resolved?

Accepted answer

romungi-MSFT 43,696 Reputation points Microsoft Employee

2022-02-21T17:46:21.833+00:00

@Ben Klaus A fix has been identified and pushed to production for Aria Neural for the customer service speaking style. Could you please check and confirm if it works now?
I have tested this scenario in West Europe and it seems to have been fixed now. Thanks!!

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Ben Klaus 26 Reputation points

2022-02-28T21:32:57.56+00:00

Thank you, this is working now!
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Intonation not working

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