I couldn't log in to VM

SHIGEAKI TETSUKA 1 Reputation point
2022-02-04T02:19:01.157+00:00

I couldn't log in to VM using RDP. When I check the health check, it says the user requested a reboot and waits till completion. But it has been more than 5days and is still the same.

What shall I do?

Azure Virtual Network
Azure Virtual Network
An Azure networking service that is used to provision private networks and optionally to connect to on-premises datacenters.
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  1. Ravi Kanth Koppala 3,231 Reputation points Microsoft Employee
    2022-02-04T02:55:03.41+00:00

    @SHIGEAKI TETSUKA ,
    Thank you for reaching out to the Microsoft Q&A platform. Happy to answer your question.

    I suspect the issue might be disabling of NIC. By enabling NIC, you might solve this issue. The below link has the troubleshooting different reasons for this problem and provided troubleshooting steps.
    https://learn.microsoft.com/en-us/troubleshoot/azure/virtual-machines/troubleshoot-rdp-connection

    Please try these steps and let us know if the problem still exists.

  2. suvasara-MSFT 10,001 Reputation points
    2022-02-04T06:35:58.92+00:00

    @SHIGEAKI TETSUKA , Sometimes there will be rare cases where internal OS updates might freeze the VM to start on a healthy node. Please try redeploying the VM. Azure will shut down the VM, move the VM to a new node within the Azure infrastructure, and then power it back on, retaining all your configuration options and associated resources.

    Note: After you redeploy a VM, all the data that you saved on the temporary disk and Ephemeral disk is lost. The dynamic IP addresses associated with virtual network interface are updated.

    Ref: Redeploy Windows virtual machine to new Azure node

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