Login info not registering on laptop after download and monthly subscription purchase

Michael Luecker 1 Reputation point
2022-02-04T06:38:49.127+00:00

I purchased the monthly payment bundle of microsoft office suite and downloaded a Powerpoint document for school work, I cannot edit or save the document because Powerpoint states that I must login. I used my login information and it does not recognize my password. I request the code be sent to my email, I recieve it and enter it, and it does not log in. I logged in to the Microsoft website and it logged in with the password, but it does not display the product I purchased (the monthly version)... However, when I checked my email, I have been charged $35 for this Microsoft suite. Why can't I access and do my school work?

Login info not registering on laptop after Microsoft suite downloaded and installed (monthly subscription).

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 21,391 Reputation points Microsoft Vendor
    2022-02-07T07:56:12.263+00:00

    Hi @Michael Luecker ,
    Where did you purchase the subscription?
    What version of Office did you use?
    Did you install the same version Office as your subscription account?
    I suggest you read these articles about install and activate Office, you can check if you run the wrong steps:
    https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-microsoft-365-or-office-2021-on-a-pc-or-mac-4414eaaf-0478-48be-9c42-23adc4716658
    https://support.microsoft.com/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e#bkmk_activateoffice
    Try to provide more information about the problem, just checking in to see if the information was helpful. Please let us know if you would like further assistance.


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