Login info not registering on laptop after download and monthly subscription purchase

Michael Luecker 1 Reputation point

I purchased the monthly payment bundle of microsoft office suite and downloaded a Powerpoint document for school work, I cannot edit or save the document because Powerpoint states that I must login. I used my login information and it does not recognize my password. I request the code be sent to my email, I recieve it and enter it, and it does not log in. I logged in to the Microsoft website and it logged in with the password, but it does not display the product I purchased (the monthly version)... However, when I checked my email, I have been charged $35 for this Microsoft suite. Why can't I access and do my school work?

Login info not registering on laptop after Microsoft suite downloaded and installed (monthly subscription).

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 21,391 Reputation points Microsoft Vendor

    Hi @Michael Luecker ,
    Where did you purchase the subscription?
    What version of Office did you use?
    Did you install the same version Office as your subscription account?
    I suggest you read these articles about install and activate Office, you can check if you run the wrong steps:
    Try to provide more information about the problem, just checking in to see if the information was helpful. Please let us know if you would like further assistance.

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