SxSStackListenerCheck - Failed

Support Meer 16

My Azure Virtual Desktops suddenly stopped all remote connections.

I have the latest RDAgent 1.0.4009.1500 installed.

After a lot of digging around, I uninstalled all SxSStack components and re-installed them. I notice that if I installed the latest SxSStack version SxSStack-1.0.2201.04110, the remote conections fail and I get an error on the Azure portal SxSStackListenerCheck - Failed.

Installing SxSStack-1.0.2111.15400 resolves the issue temporarily until, host automatically upgrades to the latest version of SxSStack.

Can I disable automatic upgrade of SxSStack? and why is this happening?

Thanks

Support Meer 16 Reputation points

2022-02-04T10:27:38.443+00:00

Is there any way to disable auto updating of SxSStack?
vipullag-MSFT 24,211 Reputation points Microsoft Employee

2022-02-17T04:57:23.2+00:00

@Support Meer

It isn't support to disable the auto-update of SxS stack.
Bob Deasy 6 Reputation points

2022-02-22T21:05:13.633+00:00

We seemed to have stumped the experts.

We opened a ticket with Microsoft back on February 1st because we and our customers are not able to to utilize AVD.

We have a ticket SxSStackListenerCheck failed - TrackingID#2201250040009656

That's all we have - a ticket number!!

No solution, recommendations, suggestions or even guesses?

We tried changing regions, subscriptions and many other options to no avail. Same error.

Is anyone else experiencing this issue?

Any insight on how to solve?
Support Meer 16 Reputation points

2022-02-23T11:08:09.24+00:00

Hello,

Sorry I was away following a breavement in the family.

I have done the following at it is kind of working but obviously not ideal.

I completely removed AVD Agent and SXS Stack (all versions), reboot.

Installed the agent following MS instructions and everything worked after reboot.

At somepoint server updated the SXS Stack to version 1.0.2201.04110 and remote connections stopped working.

I noticed in AddRemove Programs that both versions 1.0.2201.04110 and rdp-sxs211115500 of SXS Stack were installed.

I changed a registry entry "\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations" ReverseConnectionListener to rdp-sxs211115500 (older version)

And remote connections started working following a reboot.
Support Meer 16 Reputation points

2022-02-23T11:11:58.847+00:00

Please note however:

Now an error in events event ID: 3277

UpdateAgentSxSStackAsync - InstallMSIException Microsoft.RDInfra.RDAgent.Service.InstallMSIException: Fatal error during installation.
at Microsoft.RDInfra.RDAgent.Service.MsiInstallerHelper.<LaunchMSIExecAsync>d__0.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 100
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.SxSStackInstaller.<InstallMSIAsync>d__8.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\SxSStackInstaller.cs:line 74
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d__56.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 513 To resolve this error, see the troubleshooting guide http://aka.ms/install-msi-exception

And in the pool, host status says “upgrading”

But the remote connections are working.
Support Meer 16 Reputation points

2022-02-23T11:14:52.887+00:00

Please see my comment to Bdeasy in which I have explained what I have done.

following the registry change, I get an error in events event ID: 3277

UpdateAgentSxSStackAsync - InstallMSIException Microsoft.RDInfra.RDAgent.Service.InstallMSIException: Fatal error during installation.
at Microsoft.RDInfra.RDAgent.Service.MsiInstallerHelper.<LaunchMSIExecAsync>d__0.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 100
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.SxSStackInstaller.<InstallMSIAsync>d__8.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\SxSStackInstaller.cs:line 74
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d__56.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 513 To resolve this error, see the troubleshooting guide http://aka.ms/install-msi-exception

And in the pool, host status says “upgrading”

But the remote connections are working.
vipullag-MSFT 24,211 Reputation points Microsoft Employee

2022-03-10T06:45:09.287+00:00

@Bob Deasy

I checked the status of the ticket (#2201250040009656) it is showing as resolved.
Reason: This seems to be resolved now you can close the ticket.
This was the response received to the support team over email from the person who opened the case.

4 answers

vipullag-MSFT 24,211 Reputation points Microsoft Employee

2022-02-08T10:39:53.193+00:00

@Support Meer

Thanks for reaching out on Microsoft Q&A Platform.

Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.
It isn't support to disable the auto-update of SxS stack.

Based on your issue description, this is not an expected behavior. This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.
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Support Meer 16 Reputation points

2022-03-03T11:46:07.367+00:00

Hi vipullag,

Did you see my comments?

vipullag-MSFT 24,211 Reputation points Microsoft Employee

2022-03-10T06:48:37.123+00:00

@Support Meer

Apologies in delayed response, I see you have added below comments, can you please confirm if the issue is resolved now?

Support Meer 16 Reputation points

2022-03-15T22:34:04.113+00:00

Remote connections are working but VM status in Azure portal always says "Upgrading..."

Following is logged in VM events.

So the issue is not resolved even though remote connections are working.

error in events event ID: 3277

UpdateAgentSxSStackAsync - InstallMSIException Microsoft.RDInfra.RDAgent.Service.InstallMSIException: Fatal error during installation.
at Microsoft.RDInfra.RDAgent.Service.MsiInstallerHelper.<LaunchMSIExecAsync>d_0.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\AgentUpdateCommon.cs:line 100
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.SxSStackInstaller.<InstallMSIAsync>d8.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\SxSStackInstaller.cs:line 74
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.RDInfra.RDAgent.Service.RDAgentUpdateHandler.<UpdateAgentSxSStackAsync>d_56.MoveNext() in S:\src\RDAgent\src\Service\AgentUpdateClasses\RDAgentUpdateHandler.cs:line 513 To resolve this error, see the troubleshooting guide http://aka.ms/install-msi-exception
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Bob Deasy 6 Reputation points

2022-03-10T17:13:37.447+00:00

Sorry for the delay. Our issue was resolved in the same manner and all is good now.
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Panagiotis Georgakopoulos 1 Reputation point

2022-03-10T17:18:40.317+00:00

Did you find a proper solutions for this? I am setting up AVD for a customer of ours and i am having extreme issue with the same problem.
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Bob Deasy 6 Reputation points

2022-03-10T17:20:09.207+00:00

Check the post by vipullag-MSFT as it worked for us

Panagiotis Georgakopoulos 1 Reputation point

2022-03-10T17:25:42.95+00:00

You mean about the Registry change? I am afraid that this is just a workaround. We will have a Scaling Plan that will increase the number of the VMs. How will we be able to make everyother VM work with this bug?
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Rakesh Ramesh 0 Reputation points

2023-05-20T14:44:32.0066667+00:00
Uninstall-Package -Name "Remote Desktop Services SxS Network Stack" -AllVersions -Force
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