Azure Virtual Desktop
A Microsoft desktop and app virtualization service that runs on Azure. Previously known as Windows Virtual Desktop.
1,451 questions
Start on Connect Failing
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Ben-8350
26
Reputation points
Currently using AVD with Pooled Apps and two session hosts. I have start on connect enabled and followed this article https://learn.microsoft.com/en-us/azure/virtual-desktop/start-virtual-machine-connect when setting it up. On step 5 of the document, I am using the first set of permissions:
Microsoft.Compute/virtualMachines/start/action
Microsoft.Compute/virtualMachines/read
Microsoft.Compute/virtualMachines/instanceView/read
It worked for several weeks, but in the last week or so have been getting errors when attempting to use. AVD agent on session hosts is version 1.0.4009.1500. Windows client is 1.2.2851.0
While both sessions hosts are stopped (deallocated) The error we receive from Windows or Web client when attempting start on connect is: There was a problem connecting to the remote resource. Ask you network administrator for help. Error code: 0x3000008 Extended error code: 0x0.
If I start VM session hosts in Azure portal, we connect without issue.
Any help is appreciated.
{count} votes
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vipullag-MSFT 26,021 Reputation points2022-02-07T09:51:17.057+00:00 Thanks for reaching out on Microsoft Q&A Platform.
Firstly, apologies for the delay in responding here and any inconvenience this issue may have caused.
Is there any indication on either the AVD insights that the command is not being received/failing or anything on the VM events to suggest the VM is receiving the power on request?
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vipullag-MSFT 26,021 Reputation points
2022-02-08T10:23:38.043+00:00 Any update on the issue?
This issue needs deeper investigation. Support team will be able to check and help on this. I would recommend you to open a azure support case.
If you don't have the ability to open a technical support ticket, please let me know I can help you further on this.
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Ben-8350 26 Reputation points
2022-02-08T16:50:55.577+00:00 Hi, thanks for the reply. I did open an Azure support case 5 days ago. I had one brief session 4 days ago and the issue wasn't resolved. I haven't received any further assistance since then. I posted here while waiting for some help in case anyone could offer any ideas.
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