please can someone help me on the phone?

Natalie Coyne 21 Reputation points
2022-02-07T10:52:31.36+00:00

I am so stuck and cant get through to any support, if anyone can help me over the phone, please get in touch!

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Accepted answer
  1. Alistair Ross 7,101 Reputation points Microsoft Employee
    2022-02-08T15:18:30.237+00:00

    So I've helped Natalie offline with this.

    The primary issue is around provisioning a tenant, managing users and licenses for someone who has no experience with this, so they can utilise Minecraft Education Edition with their clients in a secure and safe way. The instructions can be found here https://education.minecraft.net/en-us/get-started/it-admins, though I appreciate the overwhelming nature of cloud administration to someone who doesn't work in this area.

    Pleasure working with you Natalie


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  1. Natalie Coyne 21 Reputation points
    2022-02-07T11:02:25.343+00:00

    I am trying to use Minecraft Education Edition, When logging in with Microsoft account this comes up:
    "The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account."
    I have created an account with Azure (although I don't know if I needed to)
    In order to get help from there I need to show a "membership number" to submit a support request. I cannot see what anywhere.
    I have tried to follow previous steps from the community on this topic but I'm finding too overwhelming.
    I don't have time to spend a whole day going round in circles. if anyone can help explain what I need to do that would be so helpful!
    Ideally over the phone. Or email.
    Thank you