MSFAX does not show error and description for 'busy', 'no answer'. 'no dial tone', etc in the activity log OutboxLOG.txt.

Question

I am working to learn why a recent MSFAX instance does not report feedback in the Activity Log > OutboxLOG.txt. In the past I have always see Status 'Busy', 'No Answer', 'No dial tone', etc for failed outbound faxes but this is not happening in Windows 2019 Standard. The only status for failed faxes is 'Transmission error' and the ErrorDesc is 'Unknown fatal error'.

Is this a configuration in the modem, or maybe a registry setting that needs to change perhaps?

An inquiring mind would like to know...

Answer 1

Hi PrimosMartin-4530,

Thank you for your question and for getting in touch. My name is Samuel and I would be more than happy to help you with your query.

The problem persists when launching other control panel windows or
Display network status and task window in particular?
Since when are you experiencing the above issue, have you made any system changes prior to the issue?

You might be facing the above issue due to missing files or presence of corrupted files and folders on your PC. Missing certain system files or presence of corrupted files and folders can cause some of the PC performance issues.

I suggest you to run SFC scan and DISM scan on your PC by following the steps below and check if the issue is resolved.

SFC Scan is a utility in Windows that allows users to scan Windows system files for corruptions and restore corrupted files. If a file
of Windows Resource Protection (WRP) is missing or corrupt, Windows may not behave as expected. For example, some Windows functions may not work or Windows may crash.

Windows corruption errors can prevent the installation of Windows updates and service packs. For example, an update might not install if a system file is damaged. The verification of
DISM or System Update Readiness tool can help you fix some Windows corruption errors.

Step 1: Open an administrator command prompt window

Press Windows logo + X keys on keyboard and select option
Command Prompt (Admin) .
Click Yes and continue. Provide the administrator password if prompted.
Make sure it says Administrator: Command Prompt at the top of the command prompt window.

Step 2: Enter the following commands in
CMD prompt:

dism /online /cleanup-image /restorehealth

sfc /scannow

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