Apps not showing in Company Portal

Darci Scott 1 Reputation point
2020-08-20T19:38:01.747+00:00

I have signed in and can see my devices however, when I go to "Get Apps" there is nothing there. I have tried working with our IT dept but they are have a hard time figuring it out as well.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. CiciWu-MSFT 1,201 Reputation points
    2020-08-21T07:31:54.607+00:00

    From my experience, we can troubleshoot from the two aspects: user account and app assignment. For user account, please make sure that the user who login to Company Portal has assigned correct licenses and the app assignment group includes this user. For app assignment, please make sure this app has the correct assignment type, such as Available and Required. Also, please click Settings > Sync to immediately check for policy or profile updates.

    Reference: https://learn.microsoft.com/en-us/mem/intune/configuration/device-profile-troubleshoot#how-long-does-it-take-for-devices-to-get-a-policy-profile-or-app-after-they-are-assigned

    If the response is helpful, please click "Accept Answer" and upvote it.

    1 person found this answer helpful.
  2. Jörgen Nilsson 186 Reputation points
    2020-08-20T20:00:05.717+00:00

    Hi,
    How are the applications assigned? To groups or all users or all devices? How are your device enrolled?
    We need a little bit more information to be able to help you out here.

    Thanks in advance
    Regards,
    Jörgen