Unable to navigate to Azure Information Protection

Question

Currently I cannot open the Azure Information Protection on my account, it's keep throwing this error:

Error - Failed To Access Active Directory
Failed to access Active Directory
Correlation Id: 87b2b3d6-bb27-4f95-a309-8b2f256be000

May I get some helps for this one?

Answer 1

@TMA-OutlookAddin

Thank you for reaching out to us.

Reviewed the logs on basis of correlation id provided and found due to lack of incorrect license, you are unable to access the Azure information protection section from the admin center.

Below are the licenses which provide the functionality/access to Azure information protection:

Enterprise Mobility + Security E3 includes Azure Active Directory Premium P1, Microsoft Intune, Azure Information Protection P1, Microsoft Advanced Threat Analytics, Azure Rights Management (part of Azure Information Protection) and the Windows Server CAL rights.

Enterprise Mobility + Security E5 includes all the capabilities of Enterprise Mobility + Security E3 plus Azure Active Directory Premium (AADP) P2, Azure Information Protection P2, Microsoft Cloud App Security, Azure Active Directory [AD] Identity Protection (as a feature of AADP P2), Azure Advanced Threat Protection, Azure AD Privileged Identity Management (as a feature of AADP P2).

Reference: https://www.microsoft.com/en-us/licensing/product-licensing/enterprise-mobility-security

Do assign the license to the user accessing the Azure information portal and verify the access.

Let me know if you have any questions.

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