WIndows 2016 server says incorrect password

SURESH KUMAR 1 Reputation point
2022-02-09T04:28:00.993+00:00

Hello,

The windows 2016 server on a cloud platform says incorrect password even after entering the correct password. The system allowed a couple of times to login with the new password. Since it was not allowing with RDP (remote access), we restarted the server. On restarting and trying to login, Incorrect password error is thrown. I tried from our keyboard, the virtual keyboard and so on but the problem cease to exist. Since this is on the cloud server, whatever we have to do we have to do remotely which makes it even more difficult. Need all of your expert advice to find a fix to this issue.

Thanks
Suresh

Ps: There was a security update on windows 2016 from MS which we also updated and restarted the server. Restarted the server for 3+ times to see if the problem goes off but in vain.

Windows Server 2016
Windows Server 2016
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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  1. Dave Patrick 426.2K Reputation points MVP
    2022-02-09T13:47:07.027+00:00

    Seems you'll need to contact the cloud provider for assistance.

    --please don't forget to upvote and Accept as answer if the reply is helpful--