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I am getting constant blue screens or app crashes

Baris Ari 21 Reputation points
2022-02-09T07:06:49.337+00:00

Hello i am in need of help as i mentioned in the title i am getting lots of blue screen of deaths(2-3 times a day or more) and if i don't get those i am getting app crashes. I tried many different methods such as updating drivers deleting them, using memory diognostics , reinstalling windows etc. I have used an log collector to see if it helps you identifty it if not enough i'll give the necessary information you need,

https://drive.google.com/file/d/1RLa7-MWJUmGQsSl_t-KAHi786nCUunUQ/view?usp=sharing This is the v2 log collector logs

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Docs 15,556 Reputation points
    2022-02-09T07:55:05.55+00:00

    Please perform the following steps:

    1) Download and install one of these temperature monitoring software:
    https://www.ccleaner.com/speccy
    https://www.cpuid.com/softwares/hwmonitor.html
    https://www.almico.com/speedfan.php

    2) Open the BIOS > post images of
    3.3, 5, and 12 voltage values
    CPU voltage and frequency

    3) Find a friend, neighbor, relative, or local computer store to swap test GPU card.
    The card can be either Nvidia or AMD

    4) Also find a PSU to swap test

    5) Reseat the Nvidia GPU card.
    Indicate if there is an additional PCI-e slot.

    6) Uninstall the Nvidia GPU driver using DDU

    7) Reinstall the Nvidia driver from the Nvidia website (install a driver older than 30.0.15.1123)
    Plan to try another driver version if the first one still has BSOD.

    8) Make sure that you check the clean install box and if applicable install the physx driver.

    DDU V18.0.4.8
    https://www.wagnardsoft.com/display-driver-uninstaller-ddu-

    https://www.sevenforums.com/tutorials/367109-display-driver-uninstaller-how-use.html

    https://www.nvidia.com/download/index.aspx

    Name NVIDIA GeForce RTX 3080
    PNP Device ID PCI\VEN_10DE&DEV_2206&SUBSYS_22061569&REV_A1\4&2CE211EA&0&0008
    Adapter Type NVIDIA GeForce RTX 3080, NVIDIA compatible
    Adapter Description NVIDIA GeForce RTX 3080
    Adapter RAM (1,048,576) bytes
    Installed Drivers C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_015fa42d67826549\nvldumdx.dll
    Driver Version 30.0.15.1123
    INF File oem34.inf (Section072 section)
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NV_DISPI.INF_AMD64_015FA42D67826549\NVLDDMKM.SYS (30.0.15.1123, 40.31 MB (42,270,168 bytes), 1/24/2022 7:18 PM)

    nvlddmkm.sys Mon Sept 13 16 : 52 : 22 2021 (613FE436)

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  2. Docs 15,556 Reputation points
    2022-02-09T09:25:01.217+00:00

    How come there were only 3 days of logs with the V2 run on 01/25/2022.
    What happened from 01/25 > 2/9 ?
    There were 15 missing days.

    Today is 02/09/2022.
    The V2 ended on 01/25/2022
    The clean install was on 01/22/2022
    There was only one BSOD from 01/23/202.
    There were approximately 14 unexpected shutdowns and restarts.

    In the BIOS there are usually displays for voltages.
    If you see them please post images.

    Older drivers can be tested just in case there are problems with the newest drivers.

    There was only one dump file and when it was debugged it displayed the misbehaving Nvidia GPU driver nvlddmkm.sys.

    In general it's best to have multiple dump files.

    So you can post new V2 if there are recurrent BSOD.

    The computer has a beta BIOS.

    If there was no specific indication it could be rolled back to a non-beta BIOS:
    https://www.msi.com/Motherboard/z370-a-pro/support#down-bios

    If there are no heat problems and no overclocking, then rule in / out malfunctioning hardware.

    For hardware the best testing is swap testing.

    If that is not available then consider testing at a local computer store.

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  3. Baris Ari 21 Reputation points
    2022-02-10T13:46:53.537+00:00

    Hello is there any update on info from the new log page i posted?

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  4. Docs 15,556 Reputation points
    2022-02-10T22:10:17.277+00:00

    The new V2 log files displayed an upgrade to Windows 11.

    There were multiple new BSOD.

    Some steps that you had already performed may be repeated.

    Please run Memtest86 for two tests of four passes each: (free version)

    https://www.memtest86.com/

    Find a camera or smartphone camera to take pictures and post images into this thread.

    Memtest86 has a feature to create a text report.

    Please post this with the images.

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  5. Limitless Technology 39,786 Reputation points
    2022-02-14T15:07:21.937+00:00

    Hello @Baris Ari

    In this BSOD cases, I would suggest a systematic approach, such as the next:

    Open Windows in Safe Mode: https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    After the restar select option 5 from the list or press F5 for Safe Mode with Networking.

    -Open Event Viewer, to check the information related to the last crash and the information for the faulty process or driver (should mention file with extensions EXE or SYS) and you can post it here for the community to help further, if next steps don't work)
    -Update Windows, BIOS, Firmware and Drivers for your hardware from latest versions on the website of the manufacturer
    -Cleanup WinSxS folder: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/clean-up-the-winsxs-folder?view=windows-11
    -Attempt a repair of your windows image: https://learn.microsoft.com/en-us/windows-hardware/manufacture/desktop/repair-a-windows-image?view=windows-11

    If stil not working:

    -Use Driver Verifier to check your installed drivers. https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/tools-for-verifying-drivers

    Hope this helps with your query,

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    --If the reply is helpful, please Upvote and Accept as answer--

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