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Remote desktop Error on windows server 2019

Shwan Abdulkaremm 56 Reputation points
2022-02-09T11:35:39.163+00:00

Hello everyone,
I used to connect to my windows server 2019 machine in my workplace using remote desktop from home, suddenly I'm unable to connect with this message "Error code: 0x904 Extended error code: 0x7"
When I tried to connect with RDP from inside my work network, I was able to connect normally, and when I tried to ping my maching from home a reply was recieved normally, and finally it is not a firewall issue because I have disabled it but still it did not work.
Any help is appreciated.

Windows for business Windows Client for IT Pros User experience Remote desktop services and terminal services
Windows for business Windows Server User experience Other
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  1. Limitless Technology 39,916 Reputation points
    2022-02-09T15:11:10.207+00:00

    Hello

    The main reson for error 0x904 it is an unstable network connection (not enough bandwidth, packages lost, encryption cyphers...)

    I would suggest the next course of action:

    • Check your antivirus or firewall, bth on source and destination and allow RDP.EXE as exception.
    • Try accessing through IP rather than hostname or FQDN to know if there might be a DNS issue
    • Download the latest RDP client app from Microsoft Store
    • Ensure that both the server and the client have installed the latest Windows Updates

    --If the reply is helpful, please Upvote and Accept as answer--

    1 person found this answer helpful.
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