Certification test payment cancellation request !!

Question

On January 31st, I paid for the certification exam by choosing the wrong exam subject. And I asked the test supervisor to stop and cancel the test. (Case 07560675)

On February 1st, I received the following email, but the payment cancellation did not proceed.

---

From : "Pearson VUE" <******@services.pearson.com>"

PLEASE DO NOT REPLY TO THIS E-MAIL

Dear Test Taker, 

We have gone ahead and canceled your exam at this time. Cancelling this appointment will incite a refund of the payment submitted and allow you to schedule a new appointment. Please allow approximately 3-5 business days for the refund to process. It is important to note that depending on your bank or credit card, these fees may have a different processing time frame before you will see these fees available once more. 

---

Answer 1

Hi @JISUNG KIM ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Certification - Exam Registration: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

Pearson VUE Support:
Pearson VUE - Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE - Chat: https://home.pearsonvue.com/microsoft/contact

----------

(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten