Windows 10 - 1909 to 20H2 failing to upgrade

Question

Hi all,

I am having issues upgrading some of our machines from 1909 to 20H2. I get the below failure log. The machines are patched with the latest CU, I have ran a few troubleshooting steps found online;

1. RAN SFC /SCANNOW
2. Dism.exe /online /cleanup-image /CheckHealth (No errs)
3. wuauserv reset

None of the above have helped. Panther logs show are as below.

[DataMigrationTime]=[0xBCD] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [DebuggerOptionsTime]=[0x2] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [DriverMigrationTime]=[0x49B] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [QUADWORD] -> [SetupStartTime]=[0x1d81e7d913c6c04] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [WuId]=[7a17cdb1-3b60-4519-88d7-a993aaa7154b] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [HostOsEditionId]=[Enterprise] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [HostOsInstallationType]=[Client] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [HostOsSkuName]=[Windows 10 Enterprise] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [HostOsBranchName]=[19h1_release] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [SourceOsEditionId]=[Enterprise] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [SourceOsLanguage]=[en-US] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [PKeyDownlevelInstallChannel]=[Volume] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [ProductKeyEditionId]=[Enterprise] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [TargetOsEditionId]=[Enterprise] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [TargetOsLanguage]=[en-US] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [STRING] -> [TargetOsInstallationType]=[Client] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info CONX ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:setup:): Correlation Vector [vqxx5zhbTkSW8LER.11.9.5.0]
2022-02-10 13:44:56, Info CONX ConX::Compatibility::CCompatibilityHost::SetCorrelationVector:(wsc:wica:): Correlation Vector [vqxx5zhbTkSW8LER.11.9.6.0]
2022-02-10 13:44:56, Info CONX Compatibility Finalize called
2022-02-10 13:44:56, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\CompatScanCache.dat succeeded.
2022-02-10 13:44:56, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\compatscancache.dat.
2022-02-10 13:44:56, Info CONX ConX::Compatibility::CCompatibilityHost::DeserializeData: There're 1230 bytes of persisted data for provider wsc:wica:.
2022-02-10 13:44:56, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\CompatScanCache.dat succeeded.
2022-02-10 13:44:56, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\compatscancache.dat.
2022-02-10 13:44:56, Info CONX ConX::Compatibility::CCompatibilityHost::DeserializeData: Successfully deserialized 1230 bytes of persisted data for provider wsc:wica:.
2022-02-10 13:44:56, Info CONX ConX::Compatibility::CCompatibilityHost::SerializeData: Provider wsc:wica: is serializing 1230 bytes of data.
2022-02-10 13:44:56, Info [0x090008] PANTHR CBlackboard::Open: C:\$WINDOWS.~BT\Sources\Panther\CompatScanCache.dat succeeded.
2022-02-10 13:44:56, Info [0x090009] PANTHR CBlackboard::Close: c:\$windows.~bt\sources\panther\compatscancache.dat.
2022-02-10 13:44:56, Info MOUPG Finalize: Requesting ASIMOV upload.
2022-02-10 13:44:56, Info MOUPG Finalize: Remapping install error [0x8007042B] -> [0xC1900108] for telemetry.
2022-02-10 13:44:56, Info MOUPG Finalize: Reporting result value: [0xC1900108]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360MappedResult]=[0xC1900108] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Result]=[0x8007042B] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360Extended]=[0x60016] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [CUSTOM] -> [WindowsUpdateExit] -> [7a17cdb1-3b60-4519-88d7-a993aaa7154b][18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [CUSTOM] -> [Finalize] -> [7a17cdb1-3b60-4519-88d7-a993aaa7154b][18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][7a17cdb1-3b60-4519-88d7-a993aaa7154b][][Failed][Windows 10 Enterprise][18363][5][3][0x8007042b][0x60016][19041]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: TraceOneSettingsEvent -> [0x0][0][][][7a17cdb1-3b60-4519-88d7-a993aaa7154b][18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG Finalize: Retrieving downlevel ticks from registry...
2022-02-10 13:44:56, Info MOUPG Finalize: Converting [1498] downlevel ticks to seconds...
2022-02-10 13:44:56, Info MOUPG Finalize: Reporting total downlevel time: [7490 seconds]
2022-02-10 13:44:56, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [Setup360DownlevelTime]=[0x1D42] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:44:56, Info MOUPG MoSetupPlatform: Releasing NewSystem object...
2022-02-10 13:44:56, Info Set Watson bucketing parameter #3 to 1
2022-02-10 13:44:56, Info SP Persist diagnostics data for new system for future uploading
2022-02-10 13:44:56, Info Persisting diagnostics data to C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2022-02-10 13:44:56, Info Diagnostics data saved successfully
2022-02-10 13:44:56, Warning SP SPUninitializeNetwork: Not running in Windows PE; will not try to uninitialize network
2022-02-10 13:44:56, Info SP OPERATIONTRACK: CNewSystem Release
2022-02-10 13:44:56, Info MOUPG MoSetupPlatform: NewSystem object released!
2022-02-10 13:44:56, Info MOUPG MoSetupPlatform: Release Identifier -> [FinalizeExit]
2022-02-10 13:44:56, Info MOUPG MoSetupPlatform: Releasing Setup Platform object...
2022-02-10 13:44:56, Info SP Releasing the setup platform
2022-02-10 13:44:56, Info SP StopTelemetry: 1
2022-02-10 13:44:56, Info SP UploadTelemetryData: 0
2022-02-10 13:44:56, Info SP CorrelationVector: vqxx5zhbTkSW8LER.11.12
2022-02-10 13:44:56, Info SP Try to merge diagnostics data from default new system data file
2022-02-10 13:44:56, Info Initializing diagnostics helper; data file = C:\$WINDOWS.~BT\Sources\Diagnostics\diagnostics.dat
2022-02-10 13:44:56, Info Found existing diagnostics data, attempting to load it.
2022-02-10 13:44:56, Info Merging diagnostics data for WatsonBucket
2022-02-10 13:44:56, Info Merging diagnostics data success
2022-02-10 13:44:56, Info SP Finish merge diagnostics data
2022-02-10 13:44:56, Info SP Start uploading diagnostics data for setup platform
2022-02-10 13:44:56, Info DIAGER DiagERInitialize:Entry Also Initialized the log
2022-02-10 13:44:56, Info DIAGER IDiagER::IDiagER:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::Initialize:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::Initialize:Entry
2022-02-10 13:44:56, Info DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been set to 4
2022-02-10 13:44:56, Info DIAGER DiagERAddBucketingParameters:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Entry
2022-02-10 13:44:56, Info DIAGER IDiagER::AddBucketingParameters:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=X
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=X
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=9
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=1
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=X
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=X
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=18363
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=X
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=19041
2022-02-10 13:44:56, Info DIAGER CWfpER::AddBucketingParameters:Adding bucketing param=vb_release
2022-02-10 13:44:56, Info DIAGER DiagERSetHeader:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::SetHeader:Entry
2022-02-10 13:44:56, Info DIAGER IDiagER::SetHeader:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::SetHeader:Setting header=Microsoft Windows Installation encountered a problem and needs to close. We are sorry for the inconvenience
2022-02-10 13:44:56, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2022-02-10 13:44:56, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2022-02-10 13:44:56, Info DIAGER DiagERAddFiles:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::AddFiles:Entry
2022-02-10 13:44:56, Info DIAGER IDiagER::AddFiles:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2022-02-10 13:44:56, Info DIAGER CWfpER::AddFiles:Adding file=C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml
2022-02-10 13:44:56, Info DIAGER DiagERSubmitEx:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::Submit:Entry
2022-02-10 13:44:56, Info DIAGER Watson Error Report submitted and Result=5
2022-02-10 13:44:56, Info DIAGER DiagERTerminate:Entry
2022-02-10 13:44:56, Info DIAGER CWfpER::~CWfpER:Entry
2022-02-10 13:44:56, Info DIAGER Consent Value = HKCU\Software\Microsoft\Windows\Windows Error Reporting\Consent!WinSetupDiag02 has been cleaned out
2022-02-10 13:44:56, Info DIAGER IDiagER::~IDiagER:Entry
2022-02-10 13:44:56, Info Key CollectTrace is not available.
2022-02-10 13:44:57, Info SP Upload telemetry data based on environment variable
2022-02-10 13:44:57, Info Copy telemetry file: source folder: C:\$WINDOWS.~BT\Sources\Panther, destination folder: C:\ProgramData\Microsoft\Diagnosis\ETLLogs
2022-02-10 13:44:57, Info Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl
2022-02-10 13:44:57, Info pCopyTelemetryFile: Wrote CV vqxx5zhbTkSW8LER.11.12 to ETL C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge.etl:$ETLUNIQUECVDATA
2022-02-10 13:44:57, Info Copy etl files: source: C:\$WINDOWS.~BT\Sources\Panther\DlTel-Merge00001.etl, destination: C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge00001.etl
2022-02-10 13:44:57, Info pCopyTelemetryFile: Wrote CV vqxx5zhbTkSW8LER.11.12 to ETL C:\ProgramData\Microsoft\Diagnosis\ETLLogs\DlTel-Merge00001.etl:$ETLUNIQUECVDATA
2022-02-10 13:44:57, Info Diagtrack service is running
2022-02-10 13:44:58, Info Successfully Forceuploaded the telemetry data.
2022-02-10 13:44:58, Info Upload files successfully so we can remove all etl files.
2022-02-10 13:44:58, Info SP Closing Panther Logging
2022-02-10 13:44:58, Info MOUPG MoSetupPlatform: Setup Platform object released!
2022-02-10 13:44:58, Info MOUPG Finalize: Leaving Execute Method
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2003]
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2001]
2022-02-10 13:44:58, Info MOUPG ProgressHandlerAction: Sending final progress message for action [0].
2022-02-10 13:44:58, Info MOUPG ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2022-02-10 13:44:58, Info MOUPG ProgressHandlerAction: Sending final progress message for action [0].
2022-02-10 13:44:58, Info MOUPG ProgressHandlerAction FinalUpdate: 0x0, 0x0 / 0x0, 0x0
2022-02-10 13:44:58, Info MOUPG Signalling actions thread to shut down.
2022-02-10 13:44:58, Info MOUPG Waiting for actions thread to exit.
2022-02-10 13:44:58, Info MOUPG Actions thread has exited.
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2004]
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x2000]
2022-02-10 13:44:58, Warning MOUPG CSetupDiagnostics::ReportData - Not reporting WINDLP data point [0x3000]
2022-02-10 13:44:58, Info MOUPG DlpTask: Leaving Execute Method
2022-02-10 13:44:58, Info MOUPG SetupManager::ExecuteCustomScript: Type = [0x3]
2022-02-10 13:44:58, Info MOUPG SetupManager::ExecuteCustomScript: No scripts found. Finished type [0x3]
2022-02-10 13:44:58, Info MOUPG SetupNotify: Specifying extended data [0x60016] for error [0x8007042B].
2022-02-10 13:44:58, Info MOUPG SetupHost: Reporting error event -> [0x8007042B, 0x60016]
2022-02-10 13:44:58, Info MOUPG SetupNotify::ReportEvent - ReportSetupEvent [{5B1578A0-213F-40C5-A068-08E92B681A1A}.201,0x2,0x8007042B,0x60016,0x1]
2022-02-10 13:44:58, Info MOUPG SetupManager: FailureCount = [134]
2022-02-10 13:44:58, Info MOUPG SetupManager: Requesting cleanup level [0x2] from parent process.
2022-02-10 13:44:58, Info MOUPG Setup phase change: [SetupPhaseError] -> [SetupPhaseUnpack]
2022-02-10 13:44:58, Info MOUPG SetupManager: Deleting task: [PreDownload]...
2022-02-10 13:44:58, Info MOUPG SetupManager: Deleting task: [Prepare]...
2022-02-10 13:44:58, Info MOUPG SetupManager: Deleting task: [Install]...
2022-02-10 13:44:58, Info MOUPG SetupManager: Deleting task: [Finalize]...
2022-02-10 13:44:58, Info MOUPG SetupManager: Deleting task: [Exit]...
2022-02-10 13:44:58, Info MOUPG SetupManager: Found unpack task! Restarting layout action...
2022-02-10 13:44:59, Info CONX Uninitializing compatibility provider wsc:setup:...
2022-02-10 13:44:59, Info CONX Uninitializing compatibility provider wsc:wica:...
2022-02-10 13:44:59, Error MOUPG CSetupManager::Execute(295): Result = 0x8007042B
2022-02-10 13:44:59, Error MOUPG CSetupHost::Execute(433): Result = 0x8007042B
2022-02-10 13:44:59, Info MOUPG SetupHost: Using Diagnostic tool: ["C:\$WINDOWS.~BT\Sources\SetupDiag.exe" /Scenario:Upgrade /ZipLogs:False /Format:xml /Output:C:\WINDOWS\logs\SetupDiag\SetupDiagResults.xml /RegPath:HKEY_LOCAL_MACHINE\SYSTEM\Setup\SetupDiag\Results]
2022-02-10 13:44:59, Info MOUPG SetupHost: Diagnostic results location: [C:\WINDOWS\logs\SetupDiag\SetupDiagResults.xml]
2022-02-10 13:44:59, Info MOUPG SetupHost: Diagnostic Analysis timeout value: [90000] ms
2022-02-10 13:44:59, Info MOUPG SetupHost: Diagnostic Analysis - START
2022-02-10 13:44:59, Info MOUPG CSetupDiagnostics: Tracing Data [TIME] -> [DiagnosticAnalysisStart]=[2022-02-10 13:44:59] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:46:29, Info MOUPG SetupHost: Diagnostic tool execution result: [0x800705B4]
2022-02-10 13:46:29, Info MOUPG CSetupDiagnostics: Tracing Data [DWORD] -> [DiagnosticAnalysisResult]=[0x800705B4] [18611e85-e84e-4993-a330-6bd8ba313fae][{5B1578A0-213F-40C5-A068-08E92B681A1A}.201][][0x5]
2022-02-10 13:46:29, Error MOUPG CSetupHost::ExecuteDiagnosticAnalysis(1567): Result = 0x800705B4[gle=0x000003f0]
2022-02-10 13:46:29, Info MOUPG CSetupUIManager: Showing exiting Setup
2022-02-10 13:46:29, Info MOUPG CInstallUI::Quit: Posted MSG_INSTALLUI_FORCE_QUIT
2022-02-10 13:46:29, Info MOUPG CInstallUI::CInstallUIMessageWindow::ForceQuit
2022-02-10 13:46:29, Info MOUPG Force ending Message pump
2022-02-10 13:46:29, Info MOUPG CInstallUI::ExitInstance
2022-02-10 13:46:29, Info MOUPG SetupUI: Calling PowerClearRequest with type [0x1]...
2022-02-10 13:46:29, Info MOUPG SetupUI: Power request cleared!
2022-02-10 13:46:29, Info MOUPG **************** SetupHost Logging End ****************

Any ideas on what is killing it?

Regards
Kevin

Answer 1

The logs indicate you should look at the files here:

2022-02-10 13:44:56, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\SetupAct.log
2022-02-10 13:44:56, Info CDiagnosticsHelper::GetWatsonFilesToAttach: Attaching file C:\$WINDOWS.~BT\Sources\Panther\diagerr.xml

They probably provide more information. However be aware that 20H2 is actually deprecated as well because it is 2 years old. A recent tech article indicates MS is considering forcefully updating such machines to the latest update. You might just consider jumping to the latest update which is currently 21H2.

Answer 2

Try check your device's manufacturer website and download and install all updates for driver.
Try perform a Clean Boot and see if the problem persist?
Take a look at:
https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

Answer 3

Hi @Kevin Hawkins

If all troubleshooting fails, try resetting the Windows Update Agent by running commands from the below article from an elevated command prompt.

How to: Reset Windows update components in Windows
https://answers.microsoft.com/en-us/windows/forum/all/how-toreset-windows-update-components-in-windows/14b86efd-1420-4916-9832-829125b1e8a3

Reset Windows Update components manually
https://learn.microsoft.com/en-us/windows/deployment/update/windows-update-resources

If the commands yield no result then try the Inplace update which will surely sort this issue out.

How to perform an In-place Upgrade with Windows Step-by-Step *****
https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-an-in-place-upgrade-with-windows-10/7f0b236e-3c6c-4913-9691-c4baa2a6190a

Hope this resolves your Query!!

------------

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