The last update for word has cause it to close everytime I open a word document

Question

When I open a word document the Word application closes and makes it impossible to do any work with my word documents

Answer 1

Hi Mark,

Is there any error message when Word closed? If yes, please share the information with me.

Does this issue occur with specific documents or all documents exclude the new created blank documents?

It's recommended to try the following suggestions:

1. Could Word application be opened directly via clicking Word icon? If not, in other Office applications, go to File > Account > Product Information, please take a screenshot of the version and version number.
   Besides, I would provide steps to temporarily roll back to the previous version of Office based on your Office, if needed.
2. Enter "winword /a" in Run dialog to open Word, it prevents add-ins and global templates from being loaded automatically. Then try to open the documents in app.
   When the documents could opened correctly, you may go to File > Options > Add-ins > Manage, COM Add-ins > Go, uncheck any enabled add-ins.
   Please close all the files of Office and go to File explorer > View in Show/hide group > check the box of "Hidden Items". Go to C:\Users\<user name >\AppData\Roaming\Microsoft\Templates, then find the Normal.dotm and rename it. This file will be automatically generated when reopen Word.
3. Repair Office in control panel, such as Online Repair.

Any questions please let me know.

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