Deleted Enterprise application, but it's still available on the marketplace

Question

Deleted Enterprise application, but it's still available on the marketplace

Diebeck Diebeck 1

Hi y'all.
I have created an Enterprise app in the past, it was approved and was ready to be added by our clients. Today I've deleted it following the guide here: https://learn.microsoft.com/en-us/azure/active-directory/manage-apps/delete-application-portal

However, it's still available on the Marketplace.

Did I do something wrong?
It's just a matter of (Azure) cache?
I've checked incognito mode (as described here: https://stackoverflow.com/questions/66857749/deleted-azure-app-service-still-accessible but it's still available there.

Thanks!

JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-02-10T23:26:05.253+00:00
@Diebeck Diebeck
Thank you for your post!

Since your Enterprise app is still available within Azure AD even after deletion, are you able to access it still?

Are all of the features of your Enterprise app still available? For example, you can navigate through your app within Azure AD.

Can you share a screenshot of what you're seeing?

Any additional information or screenshots would be greatly appreciated.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Diebeck Diebeck 1 Reputation point

2022-02-10T23:53:39.05+00:00

Thanks for the reply @JamesTran-MSFT

Let me reply your questions one by one:

Just to put you in context, this is the app Ive created, later deleted, and it's still available: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/aad.activeandthrivingperthairport

Since your Enterprise app is still available within Azure AD even after deletion, are you able to access it still?

No, I can't see it on my list of Enterprise apps, but I still see on the directory (Check screenshots below)

---

Are all of the features of your Enterprise app still available? For example, you can navigate through your app within Azure AD.

Not sure what you mean, but for example, I can still see the onboarding tutorial: https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/active-and-thriving-perth-airport-tutorial

---

Can you share a screenshot of what you're seeing?

Sure, here you go (With notes)

---

I've sent a message to the integration team (at Microsoft SaaS) who helped me with the publication of the app, but I thought we could do this ourselves...

Thanks for your help.
Diebeck Diebeck 1 Reputation point

2022-02-10T23:56:48.11+00:00

I just realised of something:

What I want to achieve is to remove the app from Azure Active Directory for everybody, not only for my tenant.

Maybe it wasn't clear on my first post.

1 answer

Your answer

JamesTran-MSFT 36,871 Reputation points Microsoft Employee Moderator

2022-02-10T23:26:05.253+00:00

@Diebeck Diebeck
Thank you for your post!

Since your Enterprise app is still available within Azure AD even after deletion, are you able to access it still?

Are all of the features of your Enterprise app still available? For example, you can navigate through your app within Azure AD.

Can you share a screenshot of what you're seeing?

Any additional information or screenshots would be greatly appreciated.

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.
Diebeck Diebeck 1 Reputation point

2022-02-10T23:53:39.05+00:00

Thanks for the reply @JamesTran-MSFT

Let me reply your questions one by one:

Just to put you in context, this is the app Ive created, later deleted, and it's still available: https://azuremarketplace.microsoft.com/en-us/marketplace/apps/aad.activeandthrivingperthairport

Since your Enterprise app is still available within Azure AD even after deletion, are you able to access it still?

No, I can't see it on my list of Enterprise apps, but I still see on the directory (Check screenshots below)

---

Are all of the features of your Enterprise app still available? For example, you can navigate through your app within Azure AD.

Not sure what you mean, but for example, I can still see the onboarding tutorial: https://learn.microsoft.com/en-us/azure/active-directory/saas-apps/active-and-thriving-perth-airport-tutorial

---

Can you share a screenshot of what you're seeing?

Sure, here you go (With notes)

---

I've sent a message to the integration team (at Microsoft SaaS) who helped me with the publication of the app, but I thought we could do this ourselves...

Thanks for your help.
Diebeck Diebeck 1 Reputation point

2022-02-10T23:56:48.11+00:00

I just realised of something:

What I want to achieve is to remove the app from Azure Active Directory for everybody, not only for my tenant.

Maybe it wasn't clear on my first post.

Answer 1

@Diebeck Diebeck
Thank you for your detailed post and for your time and patience on this!

Since you're using the Azure Commercial Marketplace you should be able to remove your app by following our Stop distribution of an offer or plan documentation.

Stop distribution of an offer or plan
You can remove offer listings and plans from the Microsoft commercial marketplace, which will prevent new customers from finding and purchasing them. Any customers who previously acquired the offer or plan can still use it, and they can download it again if needed. However, they won't get updates if you decide to republish the offer or plan at a later time.

To stop distribution of an offer after you've published it, select Stop distribution from the Offer overview page. Within a few hours of your confirmation, the offer will no longer be visible in the commercial marketplace.
To stop distribution of a plan, select Stop distribution from the Plan overview page. The option to stop distribution of a plan is only available if you have more than one plan in the offer. You can choose to stop distribution of one plan without impacting other plans within your offer.

Note
Once you confirm you want to stop distribution of the plan, you must republish the offer for the change to take effect.

After you stop distribution of an offer or plan, you'll still see it in Partner Center with a Not available status. If you decide to list or sell this offer or plan again, follow the instructions to update a published offer. Don't forget that you will need to publish the offer or plan again after making any changes.

Additional Link:
Remove offers from existing customers

Because your Enterprise Application was deleted as expected from the Azure Portal, and if you're still having issues, I'd recommend reaching out to our Partner Center experts using the links below.

Microsoft AppSource and Azure Marketplace Community
Create a request in Partner Center

If you have any other questions, please let me know.
Thank you for your time and patience throughout this issue.

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Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

Diebeck Diebeck 1 Reputation point

2022-02-12T00:17:07.337+00:00

Thanks for your message James.
Unfortunately none of the options you're proposing are available on my account (or at least I don't know how/where to find them)

As per your recommendation, I'll reach the Partner Center Experts.

Thanks for all your help mate.

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Deleted Enterprise application, but it's still available on the marketplace

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