Why do some word 365 images become non-visible in web layout view?

Gerard Naughton 1 Reputation point
2022-02-10T19:20:34.37+00:00

I am using word 365 Version 2201 (Build 14827.20158 Click-to-Run).

In a large document with many images, when you change from Print Layout to Web Layout, all images after a certain point are NOT displayed.

It is only the last 15 images that are not displayed, the properties look ok, all inline.
I tried deleting an image, I tried adding back a snipped image (from a test document) and it would not display either.

Switch back to Print Layout and you can see the images again.

It looks likes like some sort of internal limit of displayed images in Web Layout.

Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emi Zhang-MSFT 11,801 Reputation points Microsoft Vendor
    2022-02-11T02:57:27.403+00:00

    Hi @Gerard Naughton ,
    I tested this problem with the same version and I entered several pictures with different file format: .png, .jpg, .jfif, .gif, I also tried 3ways to insert pictures into document: Insert, Link to file, Insert and Link, by these ways all pictures can be visible in Web Layout view.
    173317-64.png
    173354-65.png
    Did you create the document in local?
    What kind of file format did insert into Word?
    How did you insert pictures into Word?
    How many picture did you insert into Word? I tested 100 pictures without problem.
    Try to open Word in safe mode and inserted pictures directly and check if this problem still existed.
    You can also repair Office application to help you:
    https://support.microsoft.com/en-us/office/repair-an-office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b
    Please be a bit more precise to explain your problem or you can upload a screenshot so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.


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  2. Gerard Naughton 1 Reputation point
    2022-02-11T07:22:14.59+00:00

    I opened a new blank document in Web Layout, then I snipped a web page and added a little text before and after, then copied the text and image many times. In Print Layout there is no problem.

    297 images are visible, the 298th image is distorted and after that the images are not visible.

    A visible image:

    173437-image.png

    The second last image is distorted:

    173370-image.png

    The last image is not visible, but its layout extends into the previous image:

    173446-image.png

  3. Gerard Naughton 1 Reputation point
    2022-02-11T07:36:25.137+00:00

    also, I tried safe mode (run winword /safe) and it makes no difference, web payout is missing the images for the last picture.

    Also, I am using an MS Surface Pro 7 upgraded to Windows 11

  4. Emi Zhang-MSFT 11,801 Reputation points Microsoft Vendor
    2022-02-11T08:33:17.553+00:00

    Hi @Gerard Naughton ,
    After trying to insert more pictures in documet, I can reproduce this problem in my Word 365:
    173464-67.png
    And I found this seems to be the known issue in Word since 2013, you can get the same problem from here:
    https://superuser.com/questions/989720/large-document-is-sluggish-and-its-pictures-not-visible-in-web-layout

    In my opinion, you can try to give a feedback to Microsoft about the problem:
    https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11
    Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.


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  5. Gerard Naughton 1 Reputation point
    2022-02-11T09:01:10.7+00:00

    Thanks for confirming the issue. I sent feedback to Microsoft as you suggested.

    It sounds like I will have to split the document if I want to keep using Web Layout.