I need to rename these kaspersky related files for force installation

seema kanwal 26 Reputation points
2022-02-11T04:43:35.017+00:00

Dear Community,

I was having issue with lastest kaspersky Version. I couldn't uninstall it as after installing the kaspersky the machine would only boot in safe mode. then i raised a support ticket and asked kaspersky to help me. They asked me to do following:
"

  1. Try to rename klam.sys to klam.sy_ and then try to boot again.
  2. In case if at some point KES was installed there then do the same for klflt.sys "

Now what is happening that I still cannot rename one particluar file, the snapshot is attached.

173378-klamsys.jpg

When I try renaming it, it gives me this error. I am a domain Admin but I still cannot rename this one file.
Kindly help me withh this.

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
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