2-factor Authentication not working

Chub Nub v 1 Reputation point
2022-02-14T23:57:41.743+00:00

So the problem i have isnt on this account, its on another account but I can't login with that account on anything as I have 2-factor authentication set up on it and for whatever reason it stopped working on the authenticator app. So I am using this email to contact you so I can get help. the account thats in need of help is kcboeck@ilstu.edu and it is a school account.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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  1. JamesTran-MSFT 36,371 Reputation points Microsoft Employee
    2022-02-15T22:07:10.81+00:00

    @Chub Nub v
    Thank you for following up with this!

    If you aren't getting notifications, even with your ringer on, you should check your app settings. Make sure the app is turned on to use sound or to vibrate for notifications. If you don't get notifications at all, you should check the following conditions:

    • Is your phone in Do Not Disturb or Quiet mode? These modes can prevent apps from sending notifications.
    • Can you get notifications from other apps? If not, it could be a problem with the network connections on your phone, or the notifications channel from Android or Apple. You can try to resolve your network connections through your phone settings. You might need to talk to your service provider to help with the Android or Apple notifications channel.
    • Can you get notifications for some accounts on the app, but not others? If yes, remove the problematic account from your app, add it again allowing notifications, and see if that fixes the problem.

    If you tried all of these steps and are still having issues, I'd recommend reaching out to your Global Admin or MFA admin to see if they can take a look into this or reset your authentication methods.

    For more info - Common problems with the Microsoft Authenticator app

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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