CODE 135011

Question

I have just added a new user and she has just informed me that when trying to log in she is seeing the error 135011
I cannot see her device in Azuer to enable it.
How do i fix this
I am the administrator

Answer 1

@Lexie Blair , Research and find it seems the device was deleted in Azure Active Directory (AD). If so, you have to re-register it manually. Here is the link for the reference:
https://learn.microsoft.com/en-us/office365/troubleshoot/access-management/error-135011-activate-m365-apps

However, if you have more questions about this, I suggest to contact Azure AD support to get more help:
https://learn.microsoft.com/en-us/azure/active-directory/fundamentals/active-directory-troubleshooting-support-howto

Meanwhile, to protect your information, I have hidden some sanative information in the picture.

Hope it can help. If there's anything unclear, feel free to let us know.

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Answer 2

Thankyou for that, i did not think !
Could it be that the user is trying to sign in to their own personal Microsoft Apps instead of downloading and activating by the link that was sent to her.
I cannot see any device in AZure