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Azure maps shows availability as 0 - Is this down ?
When I make an API call its shows 500 - Internal server error.
In fact I tried this url and supplied my API key and it returned 500 error
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
@Mathew James We are sorry to hear that you are facing issues with Azure Maps.
I dont see any outages on the Azure Status history page. Where did you see the availability showing as 0?
Are you still seeing the same behaviour? In which location your resource is deployed?
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 74%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENA%3C/text%3E%3C/svg%3E)
Hello
Since today, I'm facing with the same problem when I try to load the map "map.events.add("load", function() {....."
I got several http status 500 in the browser console --> https://atlas.microsoft.com/map/tile/pbf?&view=Unified&language=NGT&api-version=1.0&layer=basic&style=main&zoom=14&x=8900&y=6161&subscription-key=**
What's going on?
Thanks Asok for the reply.
https://atlas.microsoft.com/route/directions/json?subscription-key=\[subscriptionkey\]&api-version=1.0&query=10.020042, 76.384552:9.992656, 76.324021
Can you please supply your apikey and test it ?
it returns 500
{
"error": {
"code": "500 InternalServerError",
"message": "An error occurred while processing the request. Please try again later."
}
}
Although I am located in India, the location of Azure Map selected in our subscription is Global
@Mathew James @Nicoletti Alessandro Apologies for the inconvenience caused. Our team is looking into this issue and update you as earliest.
Appreciate your time and patience.
@Nicoletti Alessandro Fix has been deployed and issue is resolved. Do let us know if you are still blocked.
Thanks so much for the support. Currently, the issue has been recovered.
@Mathew James @Nicoletti Alessandro
An incorrect configuration was deployed within European regions. We are in the process of rolling out an updated configuration.
Please stay tuned for further updates. Appreciate your time and patience.
Its back up & running now.
Thanks a lot Asok for the update and thanks for fixing the issue.
@Mathew James Glad to hear. Fix has been deployed by our team.
Thanks so much for the support. Currently, the issue has been recovered.