Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,959 questions
Additional info:
Intune not logging Devices to Log Analytics
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Magnus Tjerneld
41
Reputation points
Hi!
We have a standard asset management solution set up for all our customers based on Intune's ability to log device inventory to a Azure Log Analytics Workspace. This allows us to run kusto- and M-querys against the data and integrate with PowerBI.
We enable this from Intune Tenante Administration -> Diagnostic Settings (checkbox for Devices) and it works great in all our customer's tenants except for one. For some reason in this specific tenant Intune refuses to log the device information; and the table never gets populated. We've tried to reset the changes multiple times, tried to create new workspaces in different regions to no avail. The troubleshooting process is also quite slow since Intune only does one export every 24 hours.
The other tables (such as "DeviceComplianceOrg") logs successfully from the same diagnostic setting I might add.
Can anyone explain this behaviour and know if there is anything we can do to mitigate this problem?
{count} votes
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Samuel Lambert 1 Reputation point2022-05-26T19:17:21.163+00:00 Hi,
did anyone receive an answer /solution to this?Another one seeing the same issue with Devices and DeviceComplianceOrg
Thanks,
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5 answers
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Magnus Tjerneld 41 Reputation points
2022-02-15T09:19:54.07+00:00 -
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Crystal-MSFT 47,701 Reputation points Microsoft Vendor2022-02-16T02:58:28.4+00:00 @Magnus Tjerneld , For your issue, I think it needs background checking. Please open case to troubleshoot the issue. To open case, here is a link for the reference:
https://learn.microsoft.com/en-us/mem/get-supportThanks for the understanding and have a nice day!
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Magnus Tjerneld 41 Reputation points
2022-02-16T06:16:50.38+00:00 Thanks for getting back to me @Crystal-MSFT ; I'll submit a ticket asap and report back if it get's solved with any usable information.
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Crystal-MSFT 47,701 Reputation points Microsoft Vendor
2022-02-16T06:45:06.47+00:00 @Magnus Tjerneld ,Thanks that you will share the useful information when the issue is resolved in the ticket. It can help others who have the same issue. I appreciate it.
Again thanks for your time and have a nice day!
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Tore Olav Ness 1 Reputation point2022-04-12T12:41:54.57+00:00 I am experiencing the same issue, and have logged a ticket with Microsoft.
Did you get a reponse, and get the issue fixed? If you did, how? :) -
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Frank, Magnus 1 Reputation point2022-04-29T08:02:56.65+00:00 I am also having the same issue. AuditLogs and OperationaLogs are sent to Log Analytics but not Devices and DeviceComplianceOrg.
I have made a ticket for this, but:
@Magnus Tjerneld Did you resolve this issue?-
Samuel Lambert 1 Reputation point
2022-05-26T19:33:27.323+00:00 Hi
just wondering if you resolved this and how?thanks
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Tore Olav Ness 1 Reputation point
2022-06-02T06:15:19.383+00:00 I think i found the issue in my case, created a Microsoft Support ticket, had it open for a couple of months and it bounced between operators, and no one actually got the issue, despite provided the same information over and over again when they asked.
My case was that I first created the Log Analytics Workspace in Norway East region, here I would never get any logs for Devices (IntuneDevices).
After a while I tried to create a new Log Analytics Workspace in Europe North region, and sent the Devices logs to that workspace. After a day or so, the logs started to show up.So my conclusion was that in my case, I created a workspace where this not yet was compatible maybe.
Not sure if this solves your issue @Anonymous , but it seems to be a workaround for mine.
Microsoft Support have never confirmed or disconfirmed my conclusion though.
best regards
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SvenLindekugel 0 Reputation points2023-03-10T08:11:32.11+00:00 As I am also experiencing this behavior ... anyone got a solution yet ?
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Spencer Paukstis 5 Reputation points2024-03-06T20:12:30.5433333+00:00 Did this issue go away on its own? I am running into the same thing!