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Hi,
I am getting the error "Error while loading extension Microsoft_Azure_IotHub: EnvironmentFetchFailed" in Azure Portal when clicking IoT Hub, since morning 21 Aug 2020. I doubt it is account problem as i have tried with another Azure account also having the same issue.
I tried with other browsers, or incognito/private windows, still no luck.
Hope anyone who has this similar experience before can share how to solve the problem.
Appreciate anyone's suggestions.
Thank you.
Regards,
KeeCM
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 38%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EQ%3C/text%3E%3C/svg%3E)
Hello @Kee C M , Thanks for reaching out to us, sorry for the inconvenience caused.
Please make use of the Azure portal to know any outages on the Azure services as shown in the below image.
Please let us know immediately how can we help you!
Hi, thanks for your quick response,
Yes i checked service before posting here, "no service issues found" apparently. Iot hub location is south east asia, and yes i can load IoT Hub with my mobile "Azure" app, but can't really use it as it is mostly for information purposes. Also, no blocking neither office and home network, tried both, and it was ok all the while until this morning.
Container Registry also having same problem. So far encounter 2 services getting this error.
Sorry for the inconvenience caused.
When was this IoTHub provisioned, recently? or was running for many days?
Is this blocking your current production load?
Do you have any support plans for your subscription?
Just wanted to assess the situation.
Sorry for the inconvenience caused.
When was this IoTHub provisioned, recently? or was running for many days?
Is this blocking your current production load?
Do you have any support plans for your subscription?
Just wanted to assess the situation. Please reply to this comment thread.
provisioned in early June this year, not for production yet, it is for development, one Free Tier and another one S1.
It was ok all the while, until this morning, both Iot Hub and Container Registry.
No support plan subscribed.
Hi, there is an issue with the timing sync with comments on this thread, please reply to the above one which is not deleted. please mention if you have any support plan?
provisioned in early June this year, not for production yet, it is for development, one Free Tier and another one S1.
It was ok all the while, until this morning, both Iot Hub and Container Registry.
No support plan subscribed.
For a deeper investigation and immediate assistance on this issue, if you have a support plan you may file a support ticket, else could you please send an email to azcommunity@microsoft.com with the below details, so that we can create a one-time-free support ticket for you to work closely on this matter.
Thread URL: Link to this thread.
Your Azure Subscription ID:
Email Subject : Attn Satish Boddu
Please let me know once you have done the same
sure, will do this tomorrow morning, if it is still showing the same error.
Thank you very much Satish!
Hello @Kee C M , Please accept the below helpful responses as 'Answer', which will be helpful to others as well with similar question.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 46%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
This worked for me.
LAN-> WAN IP 13.107.246.10:443 was being blocked by my home pfSense with pfBlockerNG.
I created a firewall rule to allow that IP and the Azure Portal OK again.
Thanks for the fix!
Anthony
Thank you @Anthony Mason , for sharing the experience over here, please upvote the response which helped you most, so that others also find it useful.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(224.00000000000003, 98%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAV%3C/text%3E%3C/svg%3E)
Thanks @Anthony Mason added it to pfBlockerNG IPv4 Suppression and it works again.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 83%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMD%3C/text%3E%3C/svg%3E)
just added that rule and it fixed my issue - thanks a million for posting this
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 44%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERM%3C/text%3E%3C/svg%3E)
I actually ran into this today. Someone had attempted to block mixer.com from our network, they did so using an IP block on the domain name, Mixer.com looks to have migrated to an Azure site thus blocking the Azure blades being hosted at the same IP (13.107.246.10 in this case).
Review your firewall for any Lan->Wan policy blocks that end up being in the Azure IP range. If your firewall offers some packet monitoring I was able to trace mine down b capturing all packets outbound from my LAN IP on port 80 or 443 and looking for the dropped packets.
Good luck!
Thank you @Rod McRae , for sharing the scenario and its troubleshooting steps, we really appreciate your time for helping the community.
Hello @Kee C M , Did you tried to clear off the browser cache or hard refresh of browser. Have you tried from another laptop? Sometimes new releases on extensions will cause the long-running browser sessions to break. you have to clear all cookies/cache data of browser to get it working.
Hi Satish,
I tried with Edge, clear everything, and InPrivate windows, still getting the same error.
Sorry to ask many questions, did you tried with clearing cache on chrome as well by searching site and deleting its cookies.? or from a different laptop ?, since you are able to load the portal form Mobile phone, I suspect it may be an issue with your browser cache, just trying our best to help troubleshoot the issue.
If that also did not help, then please email us so that we create a one-time free support ticket, at your convenience time.
Hi Satish,
Surprisingly, today "IoT Hub" page back to normal, but not "Container Registry". I could access IoT Hub at Azure Portal, but Container Registry still showing same error.
Was trying everything i could yesterday, including try with different machines, different browsers, different location(office and home), different Azure account, and clear browser cache(FULL), history, InPrivate/Incognito windows, nothing helps.
I doubt this is browser related problem, as "Iot Hub" loaded properly now, but not "Container Registry".
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(214.4, 74%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAM%3C/text%3E%3C/svg%3E)
@Kee C M As suggested earlier,
For a deeper investigation and immediate assistance on this issue, if you have a support plan you may file a support ticket, else could you please send an email to azcommunity@microsoft.com with the below details, so that we can create a one-time-free support ticket for you to work closely on this matter.
Thread URL: Link to this thread.
Your Azure Subscription ID:
Email Subject : Attn Satish Boddu
Hello @Kee C M ,Just checking back, could you please let us know if you need further help in this matter. Please accept helpful responses as 'Answer', which will be helpful to others as well with similar question and we can close this thread.
