FSLOGIX - Outlook 2016 not showing mail in Inbox on Terminal server

Question

Hello everyone, 
I am currently experiencing a problem on a terminal server
From the Outlook application, new incoming emails are not displayed in the inbox, however when searching, it appears. 
On OWA, phone and computers the emails appear. 
The only solution is to restart Outlook.
The environment is shown below: 

• FsLogix with the latest version with the following features: Profile + ODFC with multiSearch
• Windows Server 2016

Tests I have done :

Test in online mode : OK , but user experience is not comfortable with the high latency
Test without FSlogix : still the same problem

Have you already encountered similar problems to mine? 

I'm a bit desperate.
Looking forward to reading you

Answer 1

Hi @Brian Chervy ,

Welcome to our forum!

Does this problem happen to all users or some special users?
And does this issue occur recently? If so, have you done any specific operations before that?

From the Outlook application, new incoming emails are not displayed in the inbox, however when searching, it appears.

AS I know, if the email is found, we can place the mouse on the search results to display the storage folder of the email. Please check if the email is in another folder.

Test in online mode : OK , but user experience is not comfortable with the high latency

Do you mean that the issue occurs when the cache mode is turned on?

If so, I noticed that after restarting Outlook, new emails can be received in Outlook 2016, please try to send/receive emails manually in cache mode and check if new emails can be synchronized. If you can receive updated messages, it is likely to be related to the sending / receiving frequency. It is recommended that you try to set this to a smaller time(Send/Receive>Send/Receive Groups>Define Send/Receive Groups).

If above doesn't work, considering that the current outlook data file is damaged or the profile may be damaged, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account to check if there are any differences.

Hope the above help!

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Answer 2

Hello @ChristyZhang-MSFT
the problem is for all users.
Email is not in another folder ( Only Inbox)

Do you mean that the issue occurs when the cache mode is turned on?

Yes.

please try to send/receive emails manually in cache mode and check if new emails can be synchronized. If you can receive updated messages, it is likely to be related to the sending / receiving frequency. It is recommended that you try to set this to a smaller time(Send/Receive>Send/Receive Groups>Define Send/Receive Groups).

The Send/Receive function remains blocked at about 50%.

If above doesn't work, considering that the current outlook data file is damaged or the profile may be damaged, it is suggested that you could try to create a new profile(Control Panel>Mail>Show Profiles>add) and add the account to check if there are any differences.

We tried with a new Outlook / OST profile, the problem is still present after some time.