Authentication Problem

Question

I have done two step verification with the authenticator app and after it it asked for a mobile no. so, I have entered a wrong no. by mistakely and the problem is that the authenticator app is by mistakke deleted and after reinstalling it I cant find my authenticator account. And now I am trying to login on my account which is actually of my school means I am one of the user of the account.
I cant get the authenticator code and even none of the Code on the Mobile number.
Please reply fast as my schoool is running on it
Regards,
Tanmay Sancheti

Answer 1

Hi!

According to your description, it seems you enter the wrong phone number when setting up authentication app and now you cannot receive the code from your mobile phone, right?

If so, this issue is likely related to your mobile device and its settings, the following link shows some actions you can try:

https://learn.microsoft.com/en-us/azure/active-directory/user-help/multi-factor-authentication-end-user-troubleshoot#im-not-receiving-the-verification-code-sent-to-my-mobile-device

To be noticed that you should make sure you’ve associated at least three unique security contact email address or phone numbers with your account for backup purposes. If you lose your security info and you don't have a backup contact method available, you can permanently lose your account.

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