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Unable to log into azure subscription

Gareth Austin 1 Reputation point
2022-02-16T09:19:34.14+00:00

Changed mobile phone with Authenticator application.

Unable to log into azure subscription as it requires MFA, my new phone with authenticator application is not aware of the subscription I am trying to log into.

No other admins exist within the AAD for this subscription. I was logging in with a guest account which had global admin rights.

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. ABDUL KARIIMU GGUBYA 166 Reputation points
    2022-02-16T09:45:14.18+00:00

    Hello
    Make sure you used the account which is subscriped to your azure account to login to your phone with the Authenticator application, then the app will be able to know about your subscription

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  2. JamesTran-MSFT 36,496 Reputation points Microsoft Employee
    2022-02-16T16:51:58.047+00:00

    @Gareth Austin
    Thank you for your post!

    Since it sounds like you moved to a new mobile device, adding the Authenticator app to your new device doesn't automatically remove the app from your old device. Even deleting the app from your old device isn't enough. You must both delete the app from your old device AND tell Microsoft or your organization to forget and unregister the old device.

    • To remove the app from a device using a personal Microsoft account, go to the two-step verification area of your Account Security page and choose to turn off verification for your old device.
    • To remove the app from a device using a work or school Microsoft account, go to the two-step verification area of either your My Apps page or your organization's company portal to turn off verification for your old device.

    For more info - Common problems with the Microsoft Authenticator app

    If you have any other questions, please let me know.
    Thank you for your time and patience throughout this issue.

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