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38,659 questions
The historical analytics reports are currently not customizable and need to be used as is.
Thank you.
Omnichannel historical analytics customization
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 15%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERN%3C/text%3E%3C/svg%3E)
Ramesh Naidu
26
Reputation points
Hi
Can we customize omnichannel historical insights dashboard. If so can you please provide any resource/links.
Thanks in advance
Ramesh
Accepted answer
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(25.6, 60%, 12%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ENN%3C/text%3E%3C/svg%3E)
Neeraja Nellimarla 76 Reputation points Microsoft Employee2022-02-16T15:38:36.487+00:00 -
Ramesh Naidu 26 Reputation points
2022-02-16T16:02:45.453+00:00 @Neeraja Nellimarla thank you for the quick response. Is it the same behavior with interaday reports
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Neeraja Nellimarla 76 Reputation points Microsoft Employee
2022-02-16T16:16:04.753+00:00 @Ramesh Naidu , As indicated in the following topic, KPIs in Intraday reports can be customized in Power BI.
https://learn.microsoft.com/en-us/dynamics365/customer-service/customize-kpis-intraday-insightsThank you.
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