SSRS print dialog doesn't open

Question

We have a number of users saying the print dialog doesn't open when pressing the highlighted button. They all said it followed a recent windows update (quite a number in the first week of August 2020). Users are all IE11.
Some were fixed by unchecking 'do not store encrypted files' in their browser settings but that only fixed a few. Has anyone else experienced this and/or suggestions to trouble shoot?

Answer 1

Hi,

Could you help check the following situations?

1.Could the users print the reports by Chrome or Edge.

2.When they press the print button, it shows no error message, am I right?

3.Open the reports through the Visual Studio or Report Builder, could them print the reports?

4.Choose "Check for updates" in start menu, uninstall the newest update for a try.

5.What's your version of SSRS.

Regards,

Zoe

Answer 2

1. That print button doesn't exist in Chrome or Edge.
2. That is correct.
3. I am able to print the report.
4. I will investigate this option.
5. Microsoft SQL Server Reporting Services Version 11.0.7001.0

Answer 3

Unfortunately I'm unable to determine which windows update was installed.
Yes the users can use the save to disk option which is what they've been doing as a workaround.

Answer 4

For me, it was a consistent issue. The same works in my local (SQL Server 2016) but once published to server (SQL Server 2014), this became an issue. I have upgraded the SQL Server 2014 to 2016 (in server) and this issue is resolved.