Windows 2019 Windows Defender update stuck on "0% Downloading"

Question

Dear All,

I cannot update windows Defender. It's stuck on downloading.

Security Intelligence Update for Microsoft Defender Antivirus - KB2267602 (Version 1.359.377.0)
Status Downloading - 0%

I have already run this steps below but it does not work for me.

Open administrative Command Prompt and type following commands one-by-one followed by Enter key.

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
Ren C:\Windows\System32\catroot2 Catroot2.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver

Could you do me a favor? How to resolve this problem?

Thank you in advance,
Tanisorn Sowudomsilp

Answer 1

Hello Tanisorn Sowudomsilp,

Thanks for your time to get support on Q&A.

There are several questions I want to sync with you before moving on:
Is there only one Windows Server encounter this issue? Where the Windows Defender update from? WSUS server or Windows Update & Microsoft Update from the Internet. Have you applied the other group policies to prevent the Windows Server from getting updates from the Internet?

Please follow this link to reset Windows Update components first. There are several steps you may tried before. But it is recommended to follow the link and run the command one by one to reset Windows Update components. This works for most cases.

Please keep us in touch if there are any questions or updates of the case. Looking forward for your feedback.

Regards,
Rita

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