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I have deployed Remote Help app to my computers and installed it manually on partner's machine. If I am not mistaken, is it so that Remote Help works only inside same organization's computers? When I try to launch it from partner's computer (outside of my organization), it doesn't even ask for credentials, just "this app isn't available for your organization".
Computers/Users inside my organization can support each other fine, but not with partner-outsider.
Other Intune-related topics, including unsupported scenarios and platform-specific behaviors
Hi @Pavel yannara Mirochnitchenko ,
If you have deployed it a moment ago, it takes a little when it will work.
Terve @T. Kujala
No, the deployment happend 2 days ago.
@Pavel yannara Mirochnitchenko ,
Oh, you speak Finnish too. :)
Let's continue to find a solution.
Here is a quite similar issue but I think it happens inside.
@T. Kujala I am afraid, that this RemoteHelp app should run only inside Intune enviroment or between 2 Intune enviroment where both Remote Help will be enabled. If I am correct, the partner should also have Intune running and remote help enabled, and it that is so, this remote help scenario does not offer us anything, because partner might not be running Intune.