Custom Vision portal : Whoops! We can't seem to find the page you are looking for. The URL may be misspelled or the page you're looking for is no longer available.

Question

Custom Vision portal : Whoops! We can't seem to find the page you are looking for. The URL may be misspelled or the page you're looking for is no longer available.

MADAVARAM LAYA 6

Today, I've upgraded my Azure account to pay-as-you-go subscription. After that, I've tried to open the customvision.ai - Custom vision portal. But it displayed an error message -

"Whoops! We can't seem to find the page you are looking for.
The URL may be misspelled or the page you're looking for is no longer available."

Please resolve this issue as early as possible.

romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-21T13:13:43.073+00:00

@MADAVARAM LAYA Is this still an issue when you are trying to login to the portal today? I have tried logging in today and all my projects seem to be available.

I have also just come across another issue on this forum from another user. I believe this could have been a temporary issue, but we are checking internally for any known issues.
Will keep you posted if this is still an issue.
MADAVARAM LAYA 6 Reputation points

2022-02-21T15:33:26.293+00:00

Yes, the issue isn't resolved still. Please resolve it as early as possible. Thank you.
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-21T16:09:44.817+00:00

@MADAVARAM LAYA In which region is your custom vision resource located? It seems like some users are impacted with the same error. We have escalated the issue internally to check the same. Thanks!!
Abdelaziz Taleb Ahmad Alswiti 11 Reputation points

2022-02-21T18:36:35.653+00:00

@romungi-MSFT
I have the same issue

the Resource group is located in East US
MADAVARAM LAYA 6 Reputation points

2022-02-22T02:12:37.15+00:00

The resource group is in Central India.
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-22T05:04:29.027+00:00
@MADAVARAM LAYA @Abdelaziz Taleb Ahmad Alswiti

The team has identified the issue with AAD where only customers who are using MSA accounts are unable to login to Custom Vision portal. Currently, there is a workaround for this issue.

Create a new user in the tenant and grant this user as owner of the subscription.

Use this user to login to Azure portal for the first time.

Use this user to login to Custom Vision portal.

By doing so, the new created user is an AAD user and is not an MSA account. We are actively working to resolve the AAD issue to ensure the users who already had access can use the portal again.
Apologies for the inconvenience.

1 answer

Your answer

romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-21T13:13:43.073+00:00

@MADAVARAM LAYA Is this still an issue when you are trying to login to the portal today? I have tried logging in today and all my projects seem to be available.

I have also just come across another issue on this forum from another user. I believe this could have been a temporary issue, but we are checking internally for any known issues.
Will keep you posted if this is still an issue.
MADAVARAM LAYA 6 Reputation points

2022-02-21T15:33:26.293+00:00

Yes, the issue isn't resolved still. Please resolve it as early as possible. Thank you.
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-21T16:09:44.817+00:00

@MADAVARAM LAYA In which region is your custom vision resource located? It seems like some users are impacted with the same error. We have escalated the issue internally to check the same. Thanks!!
Abdelaziz Taleb Ahmad Alswiti 11 Reputation points

2022-02-21T18:36:35.653+00:00

@romungi-MSFT
I have the same issue

the Resource group is located in East US
MADAVARAM LAYA 6 Reputation points

2022-02-22T02:12:37.15+00:00

The resource group is in Central India.
romungi-MSFT 48,916 Reputation points Microsoft Employee Moderator

2022-02-22T05:04:29.027+00:00

@MADAVARAM LAYA @Abdelaziz Taleb Ahmad Alswiti

The team has identified the issue with AAD where only customers who are using MSA accounts are unable to login to Custom Vision portal. Currently, there is a workaround for this issue.

Create a new user in the tenant and grant this user as owner of the subscription.

Use this user to login to Azure portal for the first time.

Use this user to login to Custom Vision portal.

By doing so, the new created user is an AAD user and is not an MSA account. We are actively working to resolve the AAD issue to ensure the users who already had access can use the portal again.
Apologies for the inconvenience.

Answer 1

@MADAVARAM LAYA

Quick update here, the AAD issue is now resolved. You should be able to use portal even using their original way now. We have seen similar issues in the forum, we will post the same so everyone who have the same issue can find reference, please not be surprised.

Similar issues:
https://learn.microsoft.com/en-us/answers/questions/742929/customvisionai-whoops-we-can39t-seem-to-find-the-p.html?childToView=744351#comment-744351
https://learn.microsoft.com/en-us/answers/questions/742944/index.html
https://learn.microsoft.com/en-us/answers/questions/742999/index.html
https://learn.microsoft.com/en-us/answers/questions/744686/cannot-access-httpswwwcustomvisionai.html

Please let me know if you still have any issue, sorry for the inconvenience again and thank you for your patience.

Regards,
Yutong

Share via

Custom Vision portal : Whoops! We can't seem to find the page you are looking for. The URL may be misspelled or the page you're looking for is no longer available.

1 answer

Your answer