Cloned VMs having CM Client Health issue

asked 2020-08-24T00:21:52.83+00:00
Edy 211 Reputation points


We have some cloned VMs that have been having Client health issue.

I have tried re-installing the client and eventually they become inactive and unmanaged after a while.

PolicyAgent.log is showing "Policy Download Endpoint's message queue is not empty (will check again in 180 seconds)"


Update so people may stumble on this link
Windows Server 2016 on certain VMWare Tool version caused WMI Service to keep crashing and causing SCCM Client communication issue to MP. Those clients eventually become Inactive and after certain period of time will show as Non-Client in Console.

After upgrading to Windows Server 2019, the client re-established the connection automatically without having to re-install the client and Client Check result is showing as Successful

Microsoft Configuration Manager
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Accepted answer
  1. answered 2020-09-24T02:32:08.81+00:00
    Edy 211 Reputation points


    Upgrading to Windows Server 2019 fixed my issue.

    There is an issue with WMI Performance Adapter Service (WmiApSrv.exe) keep crashing on Windows Server 2016 on Certain VMWare Tool Version. Checked Event Viewer and the service kept crashing every 5-10 minutes.



2 additional answers

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  1. answered 2020-08-24T14:49:14.883+00:00
    Jason Sandys 30,881 Reputation points Microsoft Employee

    "Cloned VMs". Full Stop.

    Was the original/root VM sysprepped before cloning? If not, nothing you do will work as this is completely unsupported. You must always sysprep a system before "cloning" that OS instance.

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  2. answered 2020-08-24T08:17:36.777+00:00
    Simon Ren-MSFT 13,221 Reputation points Microsoft Employee


    Thank you for coming Microsoft Q&A forum.

    1.Please help check the ccmsetup.log and client.msi.log to see if CM client agent installed successfully. Also check if all the needed actions are displayed on the Actions tab in the Configuration Manager Control Panel Applet.

    2.Please help check the LocationServices.log, StatusAgent.log and CcmNotificationAgent.log to see if the client could communicate with the MP.

    3.Please help make sure that there is no firewall or anti-virus to stop the communication between the client and the MPs. Use the following URL to verify that a client can access the management point and the management point certificate information:
    Where <ServerName> is the NetBIOS/FQDN for the management point computer.

    Thanks for your time.

    Best Regards,
    If the response is helpful, please click "Accept Answer" and upvote it.