cannot access https://www.customvision.ai/

Question

Whoops! We can't seem to find the page you are looking for.
The URL may be misspelled or the page you're looking for is no longer available.

it is a recent problem with some users. please fix it ASAP

I'm happy to provide any helpful information.

Answer 1

Hello @Abdelaziz Taleb Ahmad Alswiti

The team has identified the issue with AAD where only customers who are using MSA accounts are unable to login to Custom Vision portal. Currently, there is a workaround for this issue.

Create a new user in the tenant and grant this user as owner of the subscription.

Use this user to login to Azure portal for the first time.

Use this user to login to Custom Vision portal.

By doing so, the new created user is an AAD user and is not an MSA account. We are actively working to resolve the AAD issue to ensure the users who already had access can use the portal again.
Apologies for the inconvenience. I will update here when the issue has been fixed.

Regards,
Yutong

Answer 2

Hello @Abdelaziz Taleb Ahmad Alswiti

Thanks for raising this issue again. I hope you have a chance to check my comment above. I have a quick update for this issue, the AAD issue is now resolved. You should be able to use portal even using the original way now. We have seen similar issues in the forum, we will post the same so everyone who have the same issue can find reference, please not be surprised.

Similar issues:
https://learn.microsoft.com/en-us/answers/questions/742929/customvisionai-whoops-we-can39t-seem-to-find-the-p.html?childToView=744351#comment-744351
https://learn.microsoft.com/en-us/answers/questions/742944/index.html
https://learn.microsoft.com/en-us/answers/questions/742999/index.html
https://learn.microsoft.com/en-us/answers/questions/744686/cannot-access-httpswwwcustomvisionai.html

Please let me know if you still have any issue, sorry for the inconvenience again and thank you for your patience.

Regards,
Yutong

-Please kindly accept the answer if you feel helpful, thanks!