Why is it taking so long for my policies to be updated on AIP?

Question

Hello, I have some questions about AIP policy updates.

It has been taking a whole day for new policies to be applied on AIP. According to the article below, policy updates can take up to 24 hours on the classic client, but up to 4 hours on the unified labeling client.
https://learn.microsoft.com/en-us/azure/information-protection/rms-client/use-client#:~:text=Detailed%20comparisons%20for%20the%20Azure%20Information%20Protection%20clients,it%20%20...%20%2012%20more%20rows%20

I am currently using the unified labeling client, but it is taking more than 4 hours for my changes to be applied.
My questions are as follows:

• Why is it taking so long for my policies to be applied?
• Is there a way to apply changes immediately?

Thanks!

Answer 1

@Anonymous

Thank you for reaching out to us. Regarding your query related to policies

1. How long does ( you notice ) it takes to reflect on your client machine ? How many client machines having this issue ?
2. What is version of the office application ?
3. Refer to this article https://learn.microsoft.com/en-us/azure/information-protection/refresh-templates#microsoft-365-apps-office-2019-office-2016-and-office-2013-how-to-force-a-refresh-for-templates to refresh template for users.

Let me know if you have any questions.