Azure work account can't be added cause a personal account with same email already exists

NickS 26 Reputation points
2022-02-22T22:13:14.873+00:00

Hello, initially I created an azure portal of which I am an administrator. This account was created with the company email but registered as a personal account, therefore not belonging to office 365. Now, however, I need it to be an email within a 365 domain and therefore I would like to switch under the work account with the same address mail that has already been created within the company 365. However, I cannot add it because there is already an account with this address which is the one I currently use, so the exact same email but registered as a personal account. I would also like to transfer all privileges to my new 365 user. Can I do it somehow? Thanks in advance.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Anonymous
    2022-02-22T22:30:24.5+00:00

    It isn't possible to merge or migrate microsoft work / personal accounts.
    https://support.microsoft.com/en-us/office/which-account-do-you-want-to-use-2b5bbd7a-7df6-4283-beff-8015e28eb7b9

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

  2. Adam Stapleton 101 Reputation points
    2022-09-24T10:41:42.99+00:00

    @NickS Did you get anywhere with this, I have the same issue?

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