user migrated from skype to teams cannot access dial pad

Question

Hello Teams Community,

Please i need your help on this:

I did Migrate a user at 2pm yesterday, and they still do not have the dial pad.

I Checked the following:

1. Cleared teams cache
2. Checked teams in a browser and on the mobile app
3. User is licensed with e3 + phone standard
4. Phone number is valid and showing the admin center
5. Attributes look OK in powershell

I have migrated users before with no issue.

Below are the screenshot

Answer 1

Hi @IBN

Have you granted the voice policy to those users?

Please make sure that users have AllowCalling policy enabled and is in Teams only mode now.

In this blog, it also provide the script about how to troubleshoot the dial pad missing in Teams client, you could check it to see if it is helpful to you.

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.

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