Unable to install Dekstop MS Teams onto Windows 10 64 bit

Paul Gardner 1 Reputation point
2022-02-24T23:44:39.51+00:00

I am unable to install the desktop version of MS Teams to my computer running Windows 10 64 bit. I first get the attached splash screen 177630-splash-screen.png
but

I then get the larger square splash screen. But this is completely blank and the installation continues no further. I have tried uninstalling Teams, clearing out the Teams folders from the local and roaming appdata folders. Then finished off with a clean reboot, before re-attempting a re-install. However this makes no difference and I get the same thing. Please could you advise?

Windows for business | Windows Client for IT Pros | User experience | Other
Microsoft Teams | Microsoft Teams for business | Other
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  1. Paul Gardner 1 Reputation point
    2022-02-25T11:17:57.527+00:00

    Hi there JimmyYang,

    It is a home PC, so I do not have any other Windows devices I can use to compare. It used to work on this machine when I installed Teams originally. However since then, I have had to do a fresh install of Windows 10 (unrelated reasons). Everything else works ok, just not this.

    It is a recently updated Windows 10 OS.

    Could you explain why creating a different Windows user account to download the same Teams desktop client would make a difference? Using another Windows account to run Teams would be something that I would very much like to avoid. I have checked and .NET Framework 4.8 is already installed.


  2. Limitless Technology 44,776 Reputation points
    2022-02-28T13:47:37.633+00:00

    Hello @Paul Gardner

    I would recommend to retry the installation, but with a different method. Sicne you haven't provided your source installation I will leave both options:

    As well, if you are using a Work or School account in windows, please try to remove it and add it once the instalation is completed.

    Hope this helps with your query,

    --
    --If the reply is helpful, please Upvote and Accept as answer--


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