Unable to install Dekstop MS Teams onto Windows 10 64 bit

Question

I am unable to install the desktop version of MS Teams to my computer running Windows 10 64 bit. I first get the attached splash screen
but

I then get the larger square splash screen. But this is completely blank and the installation continues no further. I have tried uninstalling Teams, clearing out the Teams folders from the local and roaming appdata folders. Then finished off with a clean reboot, before re-attempting a re-install. However this makes no difference and I get the same thing. Please could you advise?

Answer 1

Hi there JimmyYang,

It is a home PC, so I do not have any other Windows devices I can use to compare. It used to work on this machine when I installed Teams originally. However since then, I have had to do a fresh install of Windows 10 (unrelated reasons). Everything else works ok, just not this.

It is a recently updated Windows 10 OS.

Could you explain why creating a different Windows user account to download the same Teams desktop client would make a difference? Using another Windows account to run Teams would be something that I would very much like to avoid. I have checked and .NET Framework 4.8 is already installed.

Answer 2

Hello @Paul Gardner

I would recommend to retry the installation, but with a different method. Sicne you haven't provided your source installation I will leave both options:

• Installer file (please use the option "run as administrator") : https://www.microsoft.com/en-ww/microsoft-teams/download-app#desktopAppDownloadregion
• Download from your Office portal: Log in into Office website, then go to the App Launcher (9 dots on the left top) and select Teams. The new window will allow you to

As well, if you are using a Work or School account in windows, please try to remove it and add it once the instalation is completed.

Hope this helps with your query,

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