Batch account deleting pool

Henrik Madsen 1

We have a batchaccount pool (it have to idle nodes) witch have had state "Deleting" since 06-08-2020 (18 days). None off the nodes is busy (have no pending jobs) and I can’t delete nodes while the pool is deleting. The pool have an autoscale formula, but I can’t make any changes to the pool because it is deleting. We have tried many different things via Azure WEB-portal, the BatchExplorer tool and via the API. All have the same outcome, no changes allow while the pool is deleting.
Please help, what to do?

vipullag-MSFT 25,441 Reputation points

2020-08-24T11:46:29.23+00:00

@Henrik Madsen
Firstly, apologies for the inconvenience this issue may have caused.
As this issues need more investigation and live troubleshooting for quicker resolution, I would recommend you to contact azure support. If you have a support plan, requesting you to file a support ticket, else please do let us know, we will try and help you get a one-time free technical support.

In this case, could you send an email to AzCommunity[at]Microsoft[dot]com referencing this thread as well as your subscription ID. Please mention "ATTN: Vikas" in the subject line. Thank you for your cooperation on this matter and look forward to your reply.
Henrik Madsen 1 Reputation point

2020-08-25T06:48:56.91+00:00

Hi @vipullag-MSFT

Thank you, I have now send you an e-mail. 😊
We don’t have a support plan. I think we spend at great deal of money on the Azure platform and don’t get we then have to pay for support, when something is broken. We cant even submit at request without a support plan. ☹
vipullag-MSFT 25,441 Reputation points

2020-08-25T08:06:54.18+00:00

@Henrik Madsen

Thanks for reaching out.

Also, once you get the issue fixed, request you to reply back here on the thread with the resolution steps for the benefit of the community and accept it as answer.

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Batch account deleting pool