Sorry, something went wrong close window hello then try going through th setup again

Question

hey i personally like this feature of windows having fingerprint scanner like phone but my scanner when i start set up finger print then i touch the scanner so it says sorry something went wrong i have uploaded screenshot u can also check and i also have read all fourms about that but it doesn't help so pls help me you can see the image of screenshot while doing that in this link because i can't upload

Answer 1

Hello,

Try this one

1. Right-click Start, then select Device Manager.
2. Right-click the driver under Biometric devices - Properties
3. Check tab Power Management, untick Allow the computer to turn off this device to save power
4. Comeback to set-up fingerprint, you're done
   source : https://answers.microsoft.com/en-us/windows/forum/all/registering-fingerprint-and-windows-hello-always/40645af4-9a26-4f2f-a002-693ea6872960?auth=1

if fail try this one

1. Check and remove if any fingerprints are left in Sign in option.
2. Go to Device manager and uninstall device. Click the suboption to uninstall device from this system.
3. Reboot the machine
4. Go back to sign in options and re-enroll the finger. If it fails, repeat the entire procedure again with rebooting.
   I think this driver is partly faulty I have here, but I have no chance to use another one. I tried to cheat newer driver to accept this device by adding my hardware id into .inf file, but it didn't workout.
   source : https://learn.microsoft.com/en-us/answers/questions/505608/sorry-something-went-wrong-on-windows-hello-for-bu.html

hope this help

Answer 2

Is the problem solved now ? I'm also facing this problem.

Answer 3

I suggest you to update or install fingerprint drivers for your system model from your device manufacturer's website, see if it helps!