Server reboot automatically.

Question

Hello

I want to know why the automatic reboot occurred on the server where the service was operating.
The system's own log record says window operation error.

The error message is as follows.

2022-02-24 20:01:22 | Critical | 370011 | No | SMS | Operating system critical stop during run-time
2022-02-24 20:01:22 | Critical | 370024 | No | Microsoft | Operating system BugCheck - code: 0x000000D1
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 1: 0x00000018
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 1: 0x00000290
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 2: 0x00000002
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 2: 0x00000000
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 3: 0x00000000
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 3: 0x00000000
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 4: 0x2C3374E1
2022-02-24 20:01:22 | Critical | 370025 | No | Microsoft | Operating system BugCheck parameter 4: 0xFFFFF80A

Please refer to the error message and tell us whether it is a hardware error or a problem that the operating system needs to solve.
Thank you.

Answer 1

Please run the DM log collector and post a share link into this thread using one drive, drop box, and google drive.

Run this event viewer script.

If the server is able to run the V2 log collector it will collect more useful files for troubleshooting.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/

https://www.tenforums.com/attachments/bsod-crashes-debugging/346094d1631611972-post-problem-reports-here-batch-files-use-bsod-debugging-collect_logs_from_event_viewer-2021-09-14.bat

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Answer 2

Hi @hyosung.lee

Please enable crashdump in order to get more details about it.... It is an observation on this issue but it might be a driver/Hardware issue.

Cheers,