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I accidentally overwritten my authenticator app's backup with blank data. And deleted all my backup by mistake. Now I can't recover my saved 2FA verification codes to login. Since all my other accounts require 2FA code to login, i facing serious issue with discord, epic games, ubisoft, and other account logins. Please some one help me with it.
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This same thing happened to me. My phone broke so i got a new one. When i set up the authenicator app on my new device all of my accounts were missing when i tried to recover them it stated that their was nothing to restore. I thought this was strange because restoring this data worked for me when i used different phones
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Same problem here. Had to reinstall the app as it stopped working. And did not see the recovery option after installing it anew. It is hidden way down on the start screen. So went to settings and clicked the backup. And it overwrote my backup with a blank one! :(
The app developers were warned about this issue 2 years ago. It is a badly designed app. They could have easily notified of the backup when logged in. Here the problem is mentioned https://social.technet.microsoft.com/Forums/en-US/d279dcd7-5d61-4eb9-b3d0-9193791cb96f/begin-recovery-option-screen-hidden-behind-4-layers?forum=MicrosoftAuthenticatorApp
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This destroyed me. I cannot accept this. Not only the option for "backup recovery" is kinda hidden there's literally no warning sign or a pop up saying "ARE YOU SURE YOU'RE CREATING A NEW ACCOUNT WHICH WILL OVERWRITE THE EXISTING PASSWORDS IF FOUND ANY"..... WHYYYYY?
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This happened to me just today. I'm destroyed, it's gonna be an absolute pain to recover all the accounts for which I just lost the backup. I'm switching to Google authenticator, this is baffling. Microsoft fix your app!!
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I switched my accounts to MS Authenticator because google didn't have backup. After factory restore, just like any other "SYNCED" apps, I logged in to the authenticator first. And VOILA it overwrote backup in the cloud. Great design guys. Really great design. Let me guess, there is no versioning of backups either, is there? Great.
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Well bravo, this happend to me yesterday. I cannot believe there is not even a warning message. I also did not see the recovery option to begin with. This is very painful. Going to swith to Google Authenticator which now also supports backups.
https://security.googleblog.com/2023/04/google-authenticator-now-supports.html
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Not that it helps anyone here, but I'm glad this "answer" was created and you all kept it alive enough for me to find it in teh Googels. I'm in a similar situation and I was about to hit "turn on backup" thinking it would help me restore from my existing backup, but then I thought maybe I should read a bit first, and I'm so happy I did.
Thanks everyone!
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Happened to me today. Lost all my secrets. It is too easy to overlook the "restore" option. I trusted MS with my secrets but they didn't fix this issue in years. What a poor app!
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Anyone managed to get a solution to this, this has just happend to me and I've lost access to multiple accounts that I need for work. Please someone tell me how I can resolve this.