Share via

View conversations does not work for Inbox on Microsoft 365 app (outlook)

Kim Merkx 21 Reputation points
2020-08-24T13:09:17.667+00:00

I installed Outlook via Microsoft 365 apps for one of my colleagues.
Now the view conversations works for sub folders or shared mailboxes but not for the inbox.
You can see several mails in the inbox with the same subject.
Also the view conversations settings seems greyed out but ticked.

19934-outlook.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,947 questions
0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Jade Liang-MSFT 9,956 Reputation points Microsoft Employee
    2020-08-25T06:26:53.903+00:00

    As AD mentioned, “Show as Conversations” is only avail when grouping by date, instead of by flag status, it's suggested to change Flag Status to Date and check if the issue has any difference.

    Besides, do you want to group your messages by conversations together with flag status? If so, according to my researches and tests, as a workaround, we could group our conversation messages according to flag status like below:

    20151-conversation.png

    If it also can meet your need, please try to change your view settings by the steps(View>View Settings>Group by>uncheck automatically group and set your group by option like below)

    20152-group-by.png

    I have also tried to set the flag status as the first option, but outlook shows an error, so it may be the only way.

    Hope above information is helpful to you.

    If the response is helpful, please click "Accept Answer" and upvote it.