500 and 401 error on CLU model testing

Question

I'm trying to use Azure Cognitive Services to enable Intent detection and Entity recognition in a Bot Framework bot.

I have an Azure Cognitive Service for Language resource, which contains:

• two Custom Question Answering projects
• a Conversation Language Understanding project
• Orchestrator project

Since last week, I get either a 500 or a 401 error when querying the CLU model.

The problem persists regardless of the method I use to access the model. I've tried to use:

• the Language Studio's model testing pane
• the SDK through a deployed Bot

In order to solve the problem I've tried the following:

• retraining the model
• redeploying the model
• exporting, importing, training and deploying the model
• importing the model into a different language resource on the same subscription
• importing the model into a different language resource on a different subscription

However none of these have solved my problem.
What should I do in order to be able to use this model again?

Answer 1

Hi @Dobosi, Peter ,

I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:

• Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
• Select the Issue Name "You have been enabled for one-time Free Technical Support"
• Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.

Regards,
Yutong

-Please kindly accept the answer if you feel helpful, thanks.