Authenticator

Question

Eu estava usando o Microsoft authenticator para acessar meu e-mail corporativo. Porém precisei resetar o celular.. e quando reinstalei o APP, não consegui mais acessar. Quando eu coloco minha conta e senha, ele pede aprovação do authenticator, sendo que é nele que eu estou tentando entrar. E agora eu não consigo mais acessar minha conta da empresa. Pq tenho o authenticator mas não tenho acesso a ele pq pra entrar precisa de autenticação dele mesmo..

Answer 1

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You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

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