Product Key Error

Question

I have a CD for Microsoft Office 2013. It has previously worked for several years on an old laptop. I switched to a new laptop and want to activate Office on that laptop but it will not recognize the Product Key.

I get: Error: PIN-INAPP-INVALIDPIN-8

Despite the ample suggestions, I have come up empty resolving.

Please contact me to resolve.

Thanks,

Answer 1

Error code: PIN-INAPP-INVALIDPIN-8
If you entered your key and it failed, your key may have been affected by this issue. Please enter the same key again to complete activation.
https://support.microsoft.com/en-us/office/error-code-pin-inapp-invalidpin-8-when-you-try-to-activate-your-office-2021-product-key-30f8204b-4987-41c1-9778-569602ab5eb7

So keep trying it.

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hi @JPL ,

Welcome to Q&A forum ~

Could you please tell which version of Office 2013 are you using now?
Such as volume licensed Office Professional Plus 2013 (or Office Standard 2013), retail Office 2013 Home&Student.

• For volume licensed versions, if you are using a MAK key, I would suggst you contact Microsoft directly to seek help, make sure this MAK key is effective.
• For retail verisons, you do not need this key, but you need to find back the Microsoft account that assoicated to this key. Then log into Subscriptions & Services page to download Office to install.
  More information, please refer to 'Get help installing Office 2021, 2019, 2016, or 2013', there is one part of "Move Office to another computer".

Any further issues, welcome to post back.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

---