WordPress App Service Removing Wordpress Files

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WordPress App Service Removing Wordpress Files

Adrian N 81

Hey All

Just wondering if anyone has encountered this issue before.
We have a WordPress site under Azure using the App Service setup.
Recently an activity happened on the app service which cause our site to go down where it basically wiped it off entirely.

From looking at the activity log it was called some sort of Health Resource Activity where it scheduled "downtime". I can't figure out why and how it could do this as it just happened out of the blue.

Any help is welcome and thanks in advanced.

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ajkuma 28,036 Microsoft Employee Moderator

AdrianN-4768, Firstly, apologies you had experienced this issue.

As I understand you have checked the Resource Health events.

-To better assist you on this:

When you say, “..where it basically wiped it off entirely”, could you please describe more information on the behavior while accessing your Website?
Kindly share more details of your WebApp. (Please do not share any PII data publicly).
Could you please share the screenshot of the notification you’d received, from the health dashboard?

Typically, the first notifications will be created about 7 days before an actual upgrade operation starts.

Is Local Cache enabled for your WebApp?
Local cache is not recommended for content management sites such as WordPress. If yes, remove WEBSITE_LOCAL_CACHE_OPTION -app setting.

If you haven’t checked this, I would suggest you to look at this doc Setting up alerts

->Following-up with more info below to help you gain more insights into this issue (apologies for the multiple comments).

ajkuma 28,036 Reputation points Microsoft Employee Moderator

2022-03-02T10:51:29.25+00:00

Adding more : 2

--If you haven’t checked the Service Health dashboard, please follow these steps (similar to Resource Health feature):

On the Azure portal, go to Home > Monitor > Service Health > Planned maintenance.
Here you can see all active (including upcoming or in-progress) notifications for the selected subscriptions.

To make it easy to find App Service upgrade events, click Service box, check all App Service types and uncheck everything else.
--To see past notifications, navigate to Health history and filter Planned maintenance from the Health Event Type box.

--You may leverage App Service diagnostics from Azure Portal> Navigate to your App Service app in the Azure Portal.

--In the left navigation, click on Diagnose and solve problems and “Availability and Performance”. You can review “Web App down” and “Web App Restarted” options.

[Edited: just re-added the above image as it was visible]
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2022-03-02T10:55:45.823+00:00

Adding more : 3

--Note that deploying content to a Web App doesn’t cause the app to be restarted.
--The deployment pretty much does only one thing: it deploys files into the wwwroot folder. It never directly does anything to restart the App.

--With the notifications configurations, you will be able to receive email or SMS text alerts before a platform upgrade starts, while it is in progress, and when the upgrade completes.”

Kindly let us know how it goes, I'll follow-up with you further.
Adrian N 81 Reputation points

2022-03-03T04:13:19.82+00:00

Hey @Anonymous

Thanks for the reply, but after going at it for a couple hours trying figure it out. It was actually how it was being deployed under deployment centre. It was set to use Docker, without docker being configured so when it actually tried to run it and pull information somewhere it had none to go off, so it would basically just restart the entire site.

The issue came about because we noticed the the FTP location didn't contain any folders, but once we changed the deployment settings to Microsoft, all the WordPress files showed up when I viewed the directory.

Now we've placed all the files back, restarted the app service a couple of times just to test things out and all seems to be going well.
Thanks for the help and will be looking at Service Health Dashboard, as that's new to me.
ajkuma 28,036 Reputation points Microsoft Employee Moderator

2022-03-03T19:34:26.52+00:00

@Adrian N , Thanks for the follow-up and sharing the solution that worked for you. Glad to know that the issue is resolved. Much appreciate your positive feedback.

if I was able to help point you in the right direction, and to benefit the community find the right answers, please do mark the post which was helpful by clicking on ‘Accept Answer’ & ‘Up-Vote’.

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WordPress App Service Removing Wordpress Files

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